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Join nowThank you for posting in the Intuit Community, @leonardc07. It is my pleasure to help you with your banking concern.
If I may ask, have you receive any error message when trying to connect Amazon? I want to ensure I'd able to provide the best resolution for you.
In the meantime, to connect bank account in QuickBooks Self-Employed (QBSE), follow below steps:
To learn more about the process I've provided above, check this article: Connect bank and credit card accounts to QuickBooks Self-Employed.
Reach out to me if you need anything else, I’ll be sure to get back to you. Have a wonderful day!
Yes, here's the error message - "
Unable to connect to Amazon. Please check your credentials and try again. I've had this issue for quite some time."
Yes, here's the error message - " Unable to connect to Amazon. Please check your credentials and try again. I've had this issue for quite some time."
Let's perform some steps to see if this is just triggered by your bank, or in QuickBooks Self-Employed (QBSE), leonardc07.
I've checked here on our end and there's no reported case about this error message. There are a few reasons why you're getting banking errors in your account.
Among these are:
Let's try clicking on Refresh All multiple times on your Banking page. This refreshes the connection between your financial institutions and QBSE. Then, try connecting your bank account again.
If the same thing happens, just manually import your bank transactions using.CSV file. You can get this file from your bank's website.
Here's how:
For more details about this one, check out this article: Add older transactions to QuickBooks Self-Employed.
Then, categorize and edit your transactions after.
Once done, please contact our QBSE Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this banking error. Please refer to this article to reach out to them: Contact QuickBooks Self-Employed Support.
I have a link here that provides you with articles about managing your bank transactions: https://quickbooks.intuit.com/learn-support/en-us/banking/07?product=QuickBooks%20Self-Employed.
Feel free to go back to this post if you need a hand with creating bank rules or any QBSE related. I'm always here to help. Take care always.
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