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Level 1

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

 
Solved
Best answer June 22, 2020

Best Answers
QuickBooks Team

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

Let me help you resolve the error you're having with matching receipts, @mansurkikhia.

 

Currently, we have an issue with matching receipts in QuickBooks Online (QBO). Our Product Team is already aware of this and is now working for a fix.

 

In the meantime, I'd recommend reaching our Customer Support Team so you'll be added to the list of affected users. This way, you'll be notified immediately once this is available. You can have them add to the investigation number (INV-43026).

 

Here's how:

  1. Go to the Help menu and select Contact Us.
  2. Enter matching receipts in the question field and click Let's talk.
  3. Select Get a callback.

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

 

In addition, here's an article you can read to learn more about managing your downloaded transactions and uploaded receipts:

Feel free to drop a comment below if you have other questions. I'll be right here to help you out. Have a great day!

View solution in original post

14 Comments
QuickBooks Team

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

Let me help you resolve the error you're having with matching receipts, @mansurkikhia.

 

Currently, we have an issue with matching receipts in QuickBooks Online (QBO). Our Product Team is already aware of this and is now working for a fix.

 

In the meantime, I'd recommend reaching our Customer Support Team so you'll be added to the list of affected users. This way, you'll be notified immediately once this is available. You can have them add to the investigation number (INV-43026).

 

Here's how:

  1. Go to the Help menu and select Contact Us.
  2. Enter matching receipts in the question field and click Let's talk.
  3. Select Get a callback.

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

 

In addition, here's an article you can read to learn more about managing your downloaded transactions and uploaded receipts:

Feel free to drop a comment below if you have other questions. I'll be right here to help you out. Have a great day!

View solution in original post

Level 1

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

Is this still an issue as I am having the same problem?

Level 2

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

I am having the same problem.  Is there a ETA for this to be resolved?

QuickBooks Team

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

Hello, cevans3098.

 

I've checked our reports and found that the investigation INV-43026 provided by my colleague Maybelle_S is already resolved. Since you're still getting the same error, I'd recommend reaching out to our Customer Care Team. They can pull up and investigate your account further.

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

In the meantime, you can manually add the receipt by opening the expense and clicking on the Show existing link under the Attachment field. Then, look for the receipt and click on Add.

 

Here's a sample screenshot for reference:

 

 

Please let me know how it goes. I'll be around if you have other questions for QuickBooks. Take care and stay safe.

Level 2

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

I am also still having this error and I cannot manually add a receipt.  When I click on the expense and then click "Show Existing", nothing exists.  Is this because my receipts are still in the "For Review" section?  I have tried doing this in Chrome and Edge browsers, with cleaned cache and cookies.  

QuickBooks Team

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

Hey there, @whistleboy

 

Thanks for following the thread. 

 

To clarify, are your receipts still in the For Review section? If so, then yes, that's why you do not see the transactions in the Show Existing section.  Additionally, what happens when trying to enter a receipt manually? Are you receiving an error? 

 

If your receipts aren't in the For Review and you're continuing to have this issue, I Recommend contacting our technical support team. This way, they can review your account and investigate the strange behavior. You can use the steps provided by my colleague, RenjoynC, to contact support. 

 

I'll be sure to keep an eye out for your response. Please let me know if you have further questions or concerns. You can reach out to the Community any time. Take care! 

 

 

 

Level 2

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

Thanks for the quick reply and sorry for my slow response.  Yes, my receipt is still in the "For review section".  Next to the receipt I see that there is "1 record found" and I am offered the option to "Match", but when I click on "Match", I get the "Something went wrong" error.   If I click on the drop-down arrow next to "Match" and try to select "Create expense", I get the same error.  

QuickBooks Team

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

Thanks for providing additional details, @whistleboy.


Let me route you to the best support available so this gets sorted out right away. I recommend contacting our Support team. There, they can securely check your account and gather some details on why you’re unable to match your receipts.

 

To reach out to them, you can follow these steps:

  1. Navigate to the (?) Help icon.
  2. Select Contact Us.
  3. Enter a brief discussion of your concern and click Let’s talk.
  4. Choose either Get a call, Check availability (for scheduled callback) or Start a chat (if you preferred chat).2.JPG

     

Once all is good, you might want to check this article for future guidance. This link can effectively guide you in reconciling your accounts: Reconcile an account in QuickBooks Online.

 

Keep me posted if there’s anything else you need help with your QuickBooks Online (QBO) account. I’ll be more than happy to help you out again.

Level 2

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

Thank you...I actually already had a call and it sounds like there were a lot of reports of this issue today.  SO, hopeful the developers will get it sorted out soon.  Thanks!.

Level 1

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

It's now October 2020 and you guys still haven't fixed this software?  You're going to lose another customer, this is unacceptable and extremely disruptive.

QuickBooks Team

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

Hi there, MikeSC.

 

I know how you want for QuickBooks Online (QBO) to work the way it used to be. The good news is, this has already been resolved. But if you're still getting the same error, let's performs some steps to fix this issue. There are times that your browser is full of frequently-accessed page resources, causing QuickBooks Online (QBO), to act unusual behavior. 

 

You can log in to your QBO account using a private browser. This is to rule out cache-related issues. 

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

​​​​​​​​​​​​​​If it works, clear your browser's cache to speed up the loading process of the QBO website and for the system to start fresh. Otherwise, you can use a different browser. 

 

However, if non of the steps above works, I recommend contacting our support team so they can help verify your account. They have the tools to pull up your account in a secure environment. 

 

Here's how to contact them:

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

For future reference, you can also run reports in QuickBooks Online to know useful information for your business.

 

Keep in touch if there's anything else you need. I'll be right here to further assist you at any time of the day.

Level 2

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

This message technically works, the problem is the list of receipts can be very large and there is no good naming convention.  Frankly I don't think this is a viable solution.  I've completely stopped using the function in Quickbooks because it doesn't work.  It is sad, because it seems like a core function that should work and would be very useful.

 

Currently I just take a picture of the receipt and save it as an image on my computer and I manually upload.  Certainly faster than the proposed work around provided by Quickbooks

Level 1

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

It's now the end of January and this issue is still not resolved. I currently have receipts held up in "processing" since doing my 2019 taxes, in January 2020. My receipts take over 2 hours to upload, and even when they upload all of them do not populate. So I have to redo this process multiple times. The system is not pulling any of the information from the receipts. Even once the receipts are processed, and manually updated, the system will not tell you if there is already a duplicate receipt and will allow you to make them duplicate transactions within your books. 

 

I was on chat support with QB Online for over 7 hours a week ago and they say that they are prioritizing this issue, but I have yet to hear back from them. I reached out to them again to get an update on the issue since nothing has changed, and they were very short with me and disconnected the chat support without allowing me to ask further questions. 

 

The fact that I am currently paying for a product that does not work, and it's so close to tax season and I am unable to get my books to where they need to be is unacceptable. This software has had many issues, but they are typically able to correct the issues very quickly. But this is a big problem, and it's unacceptable to keep a known issue going, that is supposed to be one of their main selling points, and still charge people for the software. 

QuickBooks Team

When matching Receipts QB(Online) keeps giving the error "Something went wrong. Try again later." Trying it in a different browser did not help. What should I do?

Hi, @jcicco1991.

 

Thank you for sharing your experience with the receipt feature in QuickBooks Online. I can totally see how frustrating it is when something isn't working as it is designed to be. I'm here to help you review this issue and sort everything out.

 

Usually, it'll just take a few minutes for the receipts to get uploaded into QuickBooks. It may take a longer time depending on the size of the file you're uploading.

 

At this time, I would recommend uploading your receipts in a private window and clear your browser's cache to start fresh. In most cases, unusual behavior while working with QuickBooks is caused by too much cache on the regular browser you're using. The private browser prevents any virus infections that can cause unexpected behavior when using QuickBooks.

 

To save you time, use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

Here's how to clear your browser's cache: Clear cache and cookies to fix issues when using QuickBooks Online.

 

Since you've already connected with our Support Team, you'll automatically receive an email notification of the updates. Moreover, I also recommend checking out our blog to stay current with the latest QuickBooks news and updates. Here's the link: The QuickBooks Blog.

 

For additional resources about managing receipts in QuickBooks Online, you can also open this article: Capture and categorize expense receipts and bills in QuickBooks Online.

 

Please let me know how else I can help you with uploading receipts into QuickBooks. I'm more than happy to help. Have a good one!

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