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I updated to 2018 version and can't open. tells me to have administrator update the files, how do I do that?

updated to 2018, no files to open in window

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Best answer 12-10-2018

Accepted Solutions
ProAdvisor

You must sign in to QuickBooks with the administrator's c...

You must sign in to QuickBooks with the administrator's credentials. You'll need the user I'd & password of the administrator.

3 Comments
ProAdvisor

You must sign in to QuickBooks with the administrator's c...

You must sign in to QuickBooks with the administrator's credentials. You'll need the user I'd & password of the administrator.

Active Member

Re: You must sign in to QuickBooks with the administrator's c...

I have the password but it doesnt work, it asks for id number and I don't know what that is. I am a single owner small business.

 

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QuickBooks Team

Re: You must sign in to QuickBooks with the administrator's c...

Hello there, winkle.

 

Thanks for checking in with us. I want to make sure this is taken care of.

 

When you login to your QuickBooks Desktop as the Master Administrator, it doesn't ask for an ID number. You only need to have a user name and a password.

 

However, if you mean logging into your Bank Feeds, you'll need to get in touch with you Financial Institution to ask for your ID number.

 

Please let me know how it goes or if I can be of additional assistance. I'm always here should you have any follow-up questions or concerns.