Good day, kelly429aaa.
Can you share with us the error message that you're getting? I might have an available article or related post to share that can resolve the error. Other members of the forum can join the thread and share some steps as well to help you out.
You can also follow these steps to reach out to our phone and chat support teams if you'd like to have a real-time interaction with one of our support agents:
- Click the Help menu and click Contact Us.
- Type in the error message in the description field, then click Let's talk.
- Click Start messaging or Get a call.
You can see their hours of operation from this article: Support hours and types.
Please add a reply below if you want to share more details. The Community is always here to help.
