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Mixie
Level 1

Reinstalled QB 2018 Desktop Pro after main desktop died. Now I can no longer open my company file located on a q:\ mapped network drive. This worked just fine before...

I can only see the local directories, even though in Win10 FileExplorer my q:\ drive is visible and I can see the QB company file.
Solved
Best answer April 02, 2020

Best Answers
ReymondO
QuickBooks Team

Reinstalled QB 2018 Desktop Pro after main desktop died. Now I can no longer open my company file located on a q:\ mapped network drive. This worked just fine before...

I'll provide the steps on how you can fix your company file in QuickBooks, @Mixie.

 

Before that, can you share with us if you're seeing any specific error message or warnings about the issue? This way, I can provide you the appropriate steps to rectify this.

 

 If you're not getting any error message, then we can proceed to these following steps to open your company files.

 

First, let's make sure you're using the correct file extension. Since there are a lot of file types in QuickBooks Desktop, it could be possible that your file extension is incorrect. For you to open your company file (QBW), it should be with a .qbw extension at the end of the filename.

 

You can also follow these steps to trace what's causing this issue:

 

  1. Open the Windows Start menu.
  2. Type “File Explorer” into the search and open File Explorer.
  3. Search for and find the QuickBooks.exe file. It’s usually in your QuickBooks folder.
  4. Hold down CTRL on your keyboard and double-click QuickBooks.exe. Don’t let go of CTRL until QuickBooks opens.

 

After QuickBooks opens, open your company file to check if it works. If not, try opening a Sample File. This way, we'll able to point out if the issue steam within the program. You can fix this by following the steps in link: How to fix QuickBooks if it doesn't open.

 

If the sample file opens normally, you can proceed to the succeeding steps on how to fix general problems when your company file won't open.

 

Also, if you see a specific error message like this "Cannot communicate with the company file due to a firewall", don't worry. This usually means your network firewall is interrupting the connection. Just follow the steps provided in the article to fix this: How to fix "Error: Cannot communicate with the company file due to firewall".

 

If you have further questions or concerns, feel free to reach back out anytime. Be well and healthy.

View solution in original post

2 Comments 2
ReymondO
QuickBooks Team

Reinstalled QB 2018 Desktop Pro after main desktop died. Now I can no longer open my company file located on a q:\ mapped network drive. This worked just fine before...

I'll provide the steps on how you can fix your company file in QuickBooks, @Mixie.

 

Before that, can you share with us if you're seeing any specific error message or warnings about the issue? This way, I can provide you the appropriate steps to rectify this.

 

 If you're not getting any error message, then we can proceed to these following steps to open your company files.

 

First, let's make sure you're using the correct file extension. Since there are a lot of file types in QuickBooks Desktop, it could be possible that your file extension is incorrect. For you to open your company file (QBW), it should be with a .qbw extension at the end of the filename.

 

You can also follow these steps to trace what's causing this issue:

 

  1. Open the Windows Start menu.
  2. Type “File Explorer” into the search and open File Explorer.
  3. Search for and find the QuickBooks.exe file. It’s usually in your QuickBooks folder.
  4. Hold down CTRL on your keyboard and double-click QuickBooks.exe. Don’t let go of CTRL until QuickBooks opens.

 

After QuickBooks opens, open your company file to check if it works. If not, try opening a Sample File. This way, we'll able to point out if the issue steam within the program. You can fix this by following the steps in link: How to fix QuickBooks if it doesn't open.

 

If the sample file opens normally, you can proceed to the succeeding steps on how to fix general problems when your company file won't open.

 

Also, if you see a specific error message like this "Cannot communicate with the company file due to a firewall", don't worry. This usually means your network firewall is interrupting the connection. Just follow the steps provided in the article to fix this: How to fix "Error: Cannot communicate with the company file due to firewall".

 

If you have further questions or concerns, feel free to reach back out anytime. Be well and healthy.

View solution in original post

Mixie
Level 1

Reinstalled QB 2018 Desktop Pro after main desktop died. Now I can no longer open my company file located on a q:\ mapped network drive. This worked just fine before...

You are genius.  I would have never guessed the CTRL trick!  Thank you.

 

Why in the world is Quickbook blocking opening files over the mapped network map is beyond me -- forcing those that don't know the CTRL trick to copy QB files to the local drive,  breaking their corporate security rules.

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