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Level 1

Reinstalling QB Desktop after a crash

I need help with reinstalling QB. My version was downloaded online. I have product key and license number. And once I reinstall, how do I recover my files. 


I would LOVE to actually talk to someone at QB



2 Comments 2
Fiat Lux - ASIA
Level 15

Reinstalling QB Desktop after a crash

Find any file of *.QBW, *.QBB, and *.QBM to recover your data.


Reinstalling QB Desktop after a crash

Hi again, @LizTalleyWriter.


 I can see that you've posted the same question twice, and I already answered the other one. Just in case you haven't been notified of the new response, here's the link:


To keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.


However, if you still to speak with our Phone Support team, here's how to reach them:


  1. In QuickBooks Desktop (QBDT), go to Help, then select QuickBooks Desktop Help.
  2. Click Contact Us.


Please know that I'm only a post away if you have any other questions. I'll be here to help. Have a great day!


I'll keep an eye on your response. Have a great day!

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