Remote desktop users lost ability to save as pdf, server 2012R2, pdf repair does not correct issue. Console session save as pdf works.
Thank you but all of these steps were done prior to posting. Solutoin 1-4 have been completed. The Intuit tool does not work; looks like it is hard coded to expect quickbooks to be installed in a particular locatoin in C: so it doesn't find many of the files it intends to update.
Writing to WPS printer works. I also removed and reinstalled WPS printer and it did not change the behavior.
Admin/console session works flawlessly. Remote desktop sessions do not work.
Windows 2012R2 server, QB2019 Platinum, 3 user license.
I appreciate the steps you've taken to resolve this issue. Since you've already performed all the basic troubleshooting steps recommended in our article, I suggest reaching out to our phone support. They can perform a screen sharing session with you. This will help us trace what's causing this unusual behavior when saving your PDF file.
Go to the Help icon and select QuickBooks Desktop Help.
Select Contact Us.
Give a brief description of your issue, then select Continue.
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