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Level 1

Retrieving a seat from a broken PC

My church recenty purchased a 3 seat license for QuickBooks Desktop.

I installed the product on a PC that now refuses to boot.

Have I "lost" a seat?

The product was never used to open a company file, but I do not recall if the license key gets entered as part of the installation process.

QuickBooks Team

Retrieving a seat from a broken PC

Good day, @drussell17


Thank you for reaching out to us.  


You may access our website to look up your QuickBooks license. Let me show you how: 


  1. Visit
  2. Sign in with your Intuit Account credentials. 
  3. Find your app or subscription in the Products & Services list.
  4. Select Details.

You can also use locate your license tools to track down the license key or product number. 


I've added articles for more information about how to locate license keys: 



If there's anything else I can do for you, please let me know. I'll be around to help you. Have a great day!

Level 15

Retrieving a seat from a broken PC


You may reuse the seat on other machine anytime you want as long as you are able to activate it. You don't need to activate the license if you are installing it on a server as storage only.

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