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drussell17
Level 1
posted
‎February 14, 2020 01:46 PM
last updated ‎February 14, 2020 1:46 PM

Retrieving a seat from a broken PC

My church recenty purchased a 3 seat license for QuickBooks Desktop.

I installed the product on a PC that now refuses to boot.

Have I "lost" a seat?

The product was never used to open a company file, but I do not recall if the license key gets entered as part of the installation process.

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2 Comments
AileneA
QuickBooks Team
QuickBooks Team
‎February 14, 2020 03:31 PM

Retrieving a seat from a broken PC

Good day, @drussell17. 

 

Thank you for reaching out to us.  

 

You may access our website to look up your QuickBooks license. Let me show you how: 

 

  1. Visit  https://camps.intuit.com/. 
  2. Sign in with your Intuit Account credentials. 
  3. Find your app or subscription in the Products & Services list.
  4. Select Details.

You can also use locate your license tools to track down the license key or product number. 

 

I've added articles for more information about how to locate license keys: 

 

 

If there's anything else I can do for you, please let me know. I'll be around to help you. Have a great day!

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Fiat Lux - ASIA
Level 15
‎February 14, 2020 06:23 PM

Retrieving a seat from a broken PC

@drussell17 

You may reuse the seat on other machine anytime you want as long as you are able to activate it. You don't need to activate the license if you are installing it on a server as storage only.

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