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Experienced Member

Same computer, new hard drive, error code 3771, what to do?

Updating my computer I found out many sectors on my hard drive were bad, comp guy replaced the hard drive, got everything else running as normal. Just need help starting QB again. I still have my premier 2016 box with the license and product code. Anyone??

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Established Community Backer ***

Re: Same computer, new hard drive, error code 3771, what to do?

Experienced Member

Re: Same computer, new hard drive, error code 3771, what to do?

Hey Fiat Lux,

Computer runs great, windows is updated, just had to replace the hard drive. Sounds like I'll need to uninstall QB then reinstall QB. I am worried I'll lose QB data that has been input in the last couple days. After I reinstall QB again will it find a QB file that is from yesterday so no new data is lost or will it open an older back up?  Can I save a current copy of my QB data through a backdoor?

Established Community Backer ***

Re: Same computer, new hard drive, error code 3771, what to do?

If you can open your curent company file, secure a copy of backup file (QBB). Find and secure all *.QBW and *.QBB. Press f2 or CTRL+I to find location of your current QBW file. You can try open your QBW after installaion is completed.

 

If you have certain form templates, you may export them prior reinstalling.

https://quickbooks.intuit.com/learn-support/en-us/customize-forms/use-and-customize-form-templates/0...