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Level 1

Scroll bar - Function Feature?

I am working in Chrome Incognito and cleared my history cache and I still can not scroll.  The right hand scroll down/up bar disappears.  Anyone out here have a solution that is not clearing your cache?  

1 Comment 1

Scroll bar - Function Feature?

Let's use a different supported browser, POnward.


I appreciate you for performing some troubleshooting steps to resolve this issue. As of now, let's log in your QuickBooks account using a different browser and check to see if the scroll bar will appear.


These are the list of some browsers that QuickBooks supported aside from Google Chrome:


  • Safari
  • Internet Explorer
  • Mozilla Firefox


If you still get the same thing, it would be best to reach out to our Phone Support team. An agent will do a screen share with you. They'll be able to view your account and investigate this further. I'll show you how:


  1. Click the ? Help icon, and then Contact Us.
  2. Enter The scroll bar had disappeared.
  3. Click Let's talk.
  4. Choose either Message an Agent or Get a callback.


I've also added this article that talks about the available reports included in your subscription: Reports in QuickBooks Online.


If you have other concerns, just let me know. Stay safe!

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