Let's use a different supported browser, POnward.
I appreciate you for performing some troubleshooting steps to resolve this issue. As of now, let's log in your QuickBooks account using a different browser and check to see if the scroll bar will appear.
These are the list of some browsers that QuickBooks supported aside from Google Chrome:
- Safari
- Internet Explorer
- Mozilla Firefox
If you still get the same thing, it would be best to reach out to our Phone Support team. An agent will do a screen share with you. They'll be able to view your account and investigate this further. I'll show you how:
- Click the ? Help icon, and then Contact Us.
- Enter The scroll bar had disappeared.
- Click Let's talk.
- Choose either Message an Agent or Get a callback.
I've also added this article that talks about the available reports included in your subscription: Reports in QuickBooks Online.
If you have other concerns, just let me know. Stay safe!
