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Level 1

"Service Error Encountered" Error Message each time while importing Customers or Products. Please Help

 
5 Comments
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Moderator

"Service Error Encountered" Error Message each time while importing Customers or Products. Please Help

Hello David,

 

This error can occur if there's a sudden interruption with the import process such as unstable internet connection or piled up cache files.

 

First, let's secure a stable internet connection. Then, we can do browser troubleshooting steps to get rid of any cache-related issues.

 

Using a private browser can good start since it doesn't store cache files. Other supported browsers are good alternatives, too, because they use different sets of cache files.

 

Once you import your customers and products successfully, we can clear the cache storage of your regular browser.

 

You can also provide screenshots and additional details if you're referring to something else. 

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Level 1

"Service Error Encountered" Error Message each time while importing Customers or Products. Please Help

Hello,

 

Thank you for the response.

I have tried both solutions but still getting same error. I'm attaching the screenshot.

 

Thank You!

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Moderator

"Service Error Encountered" Error Message each time while importing Customers or Products. Please Help

I appreciate you for trying the troubleshooting steps and adding a screenshot, David.

 

I'd recommend reaching out to our QuickBooks Customer Care Team about this. They'll be able to pull up your account and further investigate this matter.

 They also have the tools to do other troubleshooting steps that will fix the error.

 

I'll be around if you need anything.

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Level 1

"Service Error Encountered" Error Message each time while importing Customers or Products. Please Help

Here is what I found with the help of a customer service rep after hours of trying to upload my products and services. Use "find and replace" feature in Excel to remove these three special characters: !   *   &  

Then try the upload again. 

Highlighted
Moderator

"Service Error Encountered" Error Message each time while importing Customers or Products. Please Help

Greetings, Subtext.

Good to hear that everything is working fine on your end. I appreciate the details you've provided and for trying to resolve the error.

 

The information you posted will definitely help others that may have the same concern.

 

If you need more help in QuickBooks in the future, you can call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours.

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Keep me posted if you have any other questions. Have a great day!

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