cancel
Showing results for 
Search instead for 
Did you mean: 
Patrick1969
Level 1

Setting up payroll and can't edit/add employees. Get "we hit a snag" error message 1589-6278-57696-fci_i

 
1 Comment 1
ChristieAnn
QuickBooks Team

Setting up payroll and can't edit/add employees. Get "we hit a snag" error message 1589-6278-57696-fci_i

Hi there, Patrick1969.

 

To ensure that we're on the same page, are you using the Full-Service Payroll and haven't run the first payroll yet? If so, this has been reported as an ongoing issue. Our Product engineers are now working to fix this as soon as possible.

 

I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about setting up payroll.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

7. Select how you want to contact them and fill in the information.

 

If you're using other types of Payroll service, I suggest logging in your QBO account using a private browser. There may be too much data saved in your browser, that is why you're unable to edit or add an employee.

 

Use these keyboard shortcuts based on the browser you're using. 

 

  • For Internet Explorer of Firefox, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as alternatives.

 

Please check this article to see a list of articles that will help you set up, process payroll, manage employees, and file tax forms using QuickBooks Payroll Full Service: QuickBooks Online Payroll Full Service Hub. This also provides information for Enhanced payroll.

 

If you have any additional questions or require further clarification about your account, let me know by leaving a comment below. Have a great rest of the day.

Need to get in touch?

Contact us