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So I updated my QuickBooks mobile app and now I can't read anything all of the words are all white it out and it's just a bunch of icons anybody else have that issue

 
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So I updated my QuickBooks mobile app and now I can't read anything all of the words are all white it out and it's just a bunch of icons anybody else have that issue

You're in the right place, @smbcpa42.

 

I'm not seeing any reports of a similar issue, so let's try some troubleshooting steps to get you back to business. These steps will reset the app back to its defaults to test for any issues.

 

  • Android: From your device's Settings, select Apps (varies by device), choose QuickBooks app from the list, and then Storage. Finally, clear data.
  • iOS: From your device's Settings, select Setting General iPhone Storage and choose an an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

 

Once this is done, re-open or re-download the app and login to see if your issue has been resolved. If it hasn't, I recommend trying the further troubleshooting steps found in our Quick Start Guide for Mobile.

 

Keep me updated here, I want to ensure your success. Hope you have a wonderful weekend!

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