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Something’s not quite right Unexpected token < in JSON at position 0

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Something’s not quite right Unexpected token < in JSON at position 0

Thanks for dropping by the Community and for sharing the exact error message you've got, rajareddy5857.


I'm here to share some insights about the Unexpected Token error.


I have a few troubleshooting we can try to fix it. The first step I recommend is using your browser's incognito feature. This feature doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser.


Here's how:

  • Press the Ctrl Shift N (Google Chrome) keys on your keyboard.
  • Press the Ctrl Shift P (Firefox or Internet Explorer) keys on your keyboard.
  • Press Control Option (Safari) keys on your keyboard.

Once done, please try checking if the error is still showing.


If it's gone, then we can clear your browser's cache data storage. For instructions on each browser, check out this article: Clear temporary internet files and cache.


If it's still showing, please reach out to our QuickBooks Online Support Team. They have the resources and tools such as screen-sharing to help you investigate this further.


Here's how:

  1. Select the Help icon in the upper right of the screen.
  2. Choose Contact us on the pop-up. 
  3. Enter a topic in the How can we help? field (ex. support) and choose Continue
  4. Click Get our phone number.
  5. Enter your contact information.
  6. Click Call me.

The screenshot below shows these steps.




That should get you back on track. Let's still give this a try, and see if the steps above will work. I'd like to make sure that you're able to resolve this concern, so please let me know how it goes by posting a comment below. Best regards.

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