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mconn
Level 1

Steps to reactivate an account with activity that was deleted in error?

 
3 Comments 3
MaryLurleenM
Moderator

Steps to reactivate an account with activity that was deleted in error?

Hello there, mconn,

 

You can reactivate your account with these steps:

  1. Log in to your account.
  2. Click the Gear icon.
  3. Select Account and Settings.
  4. Click Billing & Subscription, then Resubscribe,and enter the updated billing information.
  5. Select Subscribe.

Log out to refresh the system. Once done, you'll want to check the audit log to see the deleted transactions. The audit log keeps track of your activities.

  1. Click the Gear icon.
  2. Select Audit Log.
  3. Select Filter.
  4. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
  5. Select Apply.

Check this article to learn more: Use the audit log in QuickBooks Online.

 

Let me know if there's anything else you need.

mamakt
Level 1

Steps to reactivate an account with activity that was deleted in error?

can I talk to someone please

[phone number removed]

 

ChristieAnn
QuickBooks Team

Steps to reactivate an account with activity that was deleted in error?

Hi there, mamakt.

 

Thank you for posting here in QuickBooks Community.

 

Yes, you can talk to someone from our QuickBooks Support Team to discuss your concerns. Before I route you to them, may I ask what is happening so that I can assist you? Please know I'm always around to help with any QuickBooks issues you may be having.

 

I recommend going to the Help icon. From there, you have the option to enter your phone number to request a callback. Please note that we also have limited staff and reduced support hours due to the pandemic. They're only open from 6:00 AM to 6:00 PM Monday-Friday.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page. Then, choose Get a callback.

7. Fill in the information. Then, click the Confirm my call button.

 

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

 

Please refer to the articles below on how you can reactivate your QuickBooks subscription. Then, how to make an account active again on the Chart of Accounts page.

 

 

You're always welcome to post in the Community anytime you have other concerns or questions. We'll be here to assist you anytime.

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