If I click total,I can't click detail of transaction that cash in hand .System show alert message "You don’t have access to view this report" . A few week ago quickbook system auto update UI. Then this bug found.
Changes like this are usually done by the Master Admin, htoohtoowai.
It could be that the Master Admin of the company file changed your access rights to view the reports. I'd suggest checking with her/him to verify this. However, if you're getting this error when you're the Admin, we can do the browser troubleshooting steps.
First, open your QBO account in a private browser and pull up the Balance Sheet report there. If you can click the total amount without getting any errors, go back to your previous browser and clear out the cache. This will remove the corrupted files that cause odd behaviors in QBO. You can also use Google Chrome, Internet Explorer or Mozilla Firefox to access your reports.
Please reach out to me again if you have more questions.
Allow me to share additional information to resolve this concern, @htooohtoowai.
Using the information you’ve provided, I have replicated your concern here on my end and was able to navigate successfully around the reports page.
One possible reason you’re prompted with the error is how your user access was set-up. To verify this, you can ask the account’s master admin to create a new report only user account. If the newly created user was able to view successfully the details of the Balance sheet report, I’d recommend reviewing your user access.
The new reports only user will receive an email invitation. Once accepted, the user will now have a read-only access to all reports on the account except the Audit Log and Payroll Reports. He will be able to manage the reports, customize and memorize reports and view the list of transactions included on the report. However, they’ll not be able to view and edit the actual transaction.
On the other hand, to isolate this issue as browser related, let’s apply the following troubleshooting steps one more time:
Access your account using an incognito or private browser. Kindly use either of the following shortcut keys: