cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

The Accounting Preference have disappeared from Payroll Settings. Can you please restore.

 
5 Comments
Highlighted
Community Champion

The Accounting Preference have disappeared from Payroll Settings. Can you please restore.

Hello @Mary1954:

 

Did you log in as an Admin or Master admin?  That is how you can see that and edit it.  Your user type may not allow for viewing that. To check your user type:  gear>acct settings>manage users.

 

If you are on that user permission, Gear>payroll settings

 

Lynda

Highlighted
Level 1

The Accounting Preference have disappeared from Payroll Settings. Can you please restore.

This has happened to me too now.... I have changed banks and as able to set up the "Payroll" bank accounts in QOB. I have run payroll once since, the money was taken out of the new account however the QOB shows in the chart of accounts that it came out of the old account. I was told I needed to change something in the "Accounting Preferences" in Payroll Settings, however I don't have that option anywhere. I've spent a 1.5 hrs on the phone with customer service only to be told I may need to cancel my Full Service Payroll account that I have been using for almost 2 years, and create a new one and pay for the Elite package to make sure that all my information gets migrated correctly... Why is this happening? And why should I have to pay extra to have someone set it up when this should all be done for free seeing that this is obviously and admittedly a glitch on Quick Books side? This is causing all kinds of issues for me right now and I need it fixed immediately.....

Highlighted
QuickBooks Team

The Accounting Preference have disappeared from Payroll Settings. Can you please restore.

Hey there, 

 

Thanks for hopping on this thread. I understand your sentiments about your experience with our phone support team. Your feedback matters most to us. 

 

Any changes you'll need to make on your QuickBooks Full Service Payroll (QBFSP) account can be catered by the Full-Service Payroll team. I'd suggest you contact them by logging in to your QBFSP account. Here's how:  

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help (?) menu, then select the Contact Us button.
  3. Enter "Update payroll settings" in the Description field, then click Continue
  4. Select options to connect with a live support agent.
  5. Enter all the required information, then hit Start messaging or Get a callback.

 

You can also directly click this link below: 

 

https://help.quickbooks.intuit.com/prechats/offerings/IFSP-CHAT/15015/view

 

Please know that we have limited support and reduced our support hours due to COVID-19. For the work schedule, refer to our support hours and types

 

Here's a great resource for future reference: 2020 state payroll tax changes. It helps you learn about how to file your State W-4s if you live on the following states listed in the article. 

 

Let me know if you need more help or if you have additional questions. I'm always around to back you up. Stay safe. 

Highlighted
Level 1

The Accounting Preference have disappeared from Payroll Settings. Can you please restore.

That's who I talked to for 1.5 hrs and that's what they told me. Which I find to be ridiculous. 

Highlighted
QuickBooks Team

The Accounting Preference have disappeared from Payroll Settings. Can you please restore.

Thanks for getting back to us, @FedUpWithThis.

 

We've updated the settings on how to view and edit your current payroll preferences, you can follow the steps below:

 

  1. Go to the Gear icon in the upper left corner.
  2. Select Payroll Settings under Your Company.
  3. Click Accounting Preferences.
  4. Choose your desired account then click OK.

 

For detailed steps, please click this article: Payroll accounting preferences.

 

If you need any other help with running your payroll, you can contact our Customer Support Team for further assistance. Please refer to the steps provided by my colleague above. 

 

Also, you can read through this article for more insights in tracking your payroll liabilities and expenses: Set up Payroll account preferences.

 

Drop me a comment below if you have any concerns about payroll. I'm still here if you need further assistance. Have a good one.

 

Need to get in touch?

Contact us