The "Late Fee" option isn't available under the 'Account and Settings' Where can I find this?

Hello, greganddillon.

Welcome to the Community. I'd be happy to show you where to find the option to turn on late fees.

There are just a few steps to turn on this function. Here's how:

1. Click the Gear icon in the top right corner.

2. Select Account and Settings.

3. Choose the Sales tab on the left.

4. Scroll to the Late fees section (about the middle of the page), and click the small pencil icon to the right side of the section.

5. Check the box to turn on Default charge applied to overdue invoices.

6. Select the type and enter the other necessary info, then click Done.

This article provides additional information on automatic late fees: https://quickbooks.intuit.com/community/Account-management/Setting-up-and-applying-automatic-late-fe....

Once you complete the setup, your customers will be charged a late fee if they fail to pay an invoice on time. Please feel free to contact me if you have any other questions.

I don't think anybody understands these questions. I've read a lot of these forms and these are the instructions everybody gets .  But there is  late fee option and isn't a option it doesn't exist on the list

Thanks for providing a screenshot to get a better picture of your concern, @Prestigeland. 

The Automatic Late Fees feature is currently a beta version in QBO. This means that this option is only available to a limited number of users for testing. This is the reason you're unable to see this section on your Sales list. 

I know how this feature would help encourage your customers to pay on time. In line with this, our Product Development Team will be expanding this option to more customers in the coming months. To help you keep updated to our product enhancements, I'd suggest visiting this link: The QuickBooks Blog. 

I want you to know that I'm here anytime you have other concerns. Take care always, @Prestigeland. 

The late fee option is still not available under our "Account and Settings". How can I activate it?

Thanks for joining the thread, and I appreciate you for sharing a screenshot as your reference, @preimo.

Usually, we can see this feature from the Sales settings in Account and Settings. I've also check this feature on my end, and there are no reported issues at this moment.

In this case, let's perform some troubleshooting steps to isolate this issue. We can start by using an incognito/private browsing mode. The extensive data in the cache may have caused QuickBooks to miss loading this feature.

Incognito or private browsing mode won't save any history, so it's a big spot to identify issues in the browser. Apply these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, clear the cache to settle the issue in the regular browser. Alternatively, you can run QBO on another supported browser.

Additionally, you may be subscribed to another region. This feature isn't available yet in other countries other than the QuickBooks Online US region.

I'll add this article for more details on applying late fees in invoices: Set up and apply automatic late fees to invoices.

Should you have QuickBooks-related questions, feel free to place a comment below. I'm ready to help you anytime. Take care and more power to your business!

Hi, 

I have the same issue you mentioned. As my understanding this feature must appear now for more customers. Would you please help me to enable this feature to our QB account?

Thank you.

Best Regards,

Setareh Safamanesh 

I’m here to ensure you can turn the Late fees feature on, @Setareh280.

You'll have to log in as the Primary or Company Administrator to access it from the settings. 

Here's how:

1. Log in to QuickBooks Online as an administrator.
2. Go to the Gear icon and select Account and settings.
3. Select the Sales tab.
4. Turn on the Late fees switch option. 
5. You can specify the fee type, amount, grace period, and how it will show up on the invoice.
6. Click Done.

If you can't see the option, you can perform the troubleshooting steps provided by Jovychris_A above. 

Once turned on, QuickBooks can apply late fees for overdue invoices automatically. It helps you save time as you won't have to track them manually. Check out this article for more info: Late Fees.

Additionally, you can include surcharges or service fees for products and services you sell. You can manually add these types of fees to new or existing invoices.

If you have other questions or concerns about late fees, just let us know. We’ll be here to help. Have a good one.

I am in the same position. This option does not appear for me either. Here we are in late 2023 and users still do not have this option. Please advise how we can trigger this automatically as I do not want to rely on my admin to have to do this manually.

Hello there, @CoxySr. Let me chime in and share details about accessing the late fees option in QuickBooks Online (QBO).

Primary admins are the only ones who can access certain features in QBO, such as late fees, because they are responsible for maintaining the security and integrity of the company's financial data. By limiting access to these areas, they can ensure that sensitive information is only accessible to those who have been granted the appropriate permissions. 

In the meantime, you can create late fees as a service item and manually apply them to invoices.

I understand you'd want to enable this feature to skip the inconvenience of asking your primary admin. We value your opinions, and we want to make it right. That said, I encourage you to submit your feedback to our software engineers so they can review your suggestion and may consider allowing non-admin users to access late fees in our future product developments.

To do that:

1. Go to the Gear icon.
2. Click Feedback.
3. Enter your feature request and click Next.

When a customer pays an invoice, record the payment in QBO to link them together. You may also record the payment as full or partial, and the program will automatically track the remaining balance.

Keep me posted on any concerns you have about late fees. I'm always available to assist you further. Take care and have a good one!

Dear QBO Support 

Could you please make sure you actually read the questions before the automatic answer

I do not see the late fees and I am primary admin

Is this feature available to ALL QBO users?

Is this feature avaiable to ALL QBO subscriptions?

I'd also feel the same way when I can't see the feature, @IB Business.

Yes, this is available in all QuickBooks Online subscriptions. However, this is exclusive to QBO US versions only. Thus, you should be able to see and utilize the late fees since you're the primary admin. Otherwise, you can add the late fee manually to new or existing invoices.

If you're currently using the US version but still can't see the option, I recommend reaching out to our Customer Support Team so they can help you find the root cause of why you can't see it from the Accounts and Settings and get this working for you again. Here's how: 

1. Go to Help (?), then click Contact Us.
2. Please enter your question and select Let's talk.
3. Review and Select from the following: Ask the community, Have us call you, or Chat with us.

You can check their available hours when contacting support to ensure we address your concern promptly.

For future tasks about tracking your business financials, check out this article: Run reports in QuickBooks Online.

Please let me know if you have any questions about the late fee. I'll be right here to help. Take care always.

I have trying to get QBO to help handle this issue since late 2022.  I have spent hours on the phone with several different people and have had it escalated.  One of the simplest parts of running a business is to offer a discount for early pay and a late fee penalty if it is late...how can Quickbooks, the most popular accounting software not figure this out.  For the longest time I have this option selected and nothing happened, the QBO fix is to remove the option and force me to do this manually.

Quickbooks transition to online has been an epic fail.