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Level 2

The latest update to Quickbooks Online App for PC: 4.1.2 app: Newly introduced bug prints a blank page on Bank Reconciliations

After update of QBO App, version 4.1.2, Reports, Reconciliations of Banks, after screen preview, the Print button opens a blank page and does not fill with the pdf Reconciliation Report. This small bug has been reported and duplicated after a fresh re-installation of the App. This does NOT occur in the Website version, so if you need to print the bank reconciliations in pdf or to a paper printer, you can go to the Website version for that report.

 

I will contact tech support on Monday. The solution can probably wait until the next App update, since there is a temporary solution on the Website.

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QuickBooks Team

The latest update to Quickbooks Online App for PC: 4.1.2 app: Newly introduced bug prints a blank page on Bank Reconciliations

Hi there, @LMichaelFrancis

 

Thank you for letting us know about this error you have encounter. This is not the kind of service we want you to experience.

 

Upon checking with our engineering team, Currently, the status of the investigation is still in progress where users are encounter blank page when printing the bank reconciliations in pdf. Rest assured that our engineers are working hard to resolve this issue permanently.  

 

To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users. 

 

If there's anything else I can do for you, please let me know. I want to make sure everything is taken care of for you. Have a great day!

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