We currently have an on-going issue where users are unable to print payroll checks in the Desktop App. Our engineering team are currently investigating the root cause of the issue and working toward finding a permanent fix.
In the meantime, you can access your QuickBooks account via a supported web browser until we've resolved this for you.
Also, I want to ensure you’re in the loop about the resolution status, so I recommend contacting our Technical Support Team again. They have to collect personal data to add your company to the list of affected users and provide this number for easy tracking: INV-31156.
To reach them, click Help (question mark icon) at the top right, then hit Contact us.
You can also visit QuickBooks Community in case you need some tips and related articles in the future.
Thank you for your patience while we're working for a fix.