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steve143
Level 1

This error message displays redundantly: "Your session has expired. Sign out of the Intuit Data Protect and sign in again." Why?

 
3 Comments
Rejeil_O
QuickBooks Team

This error message displays redundantly: "Your session has expired. Sign out of the Intuit Data Protect and sign in again." Why?

Hello  @steve143,



There might be either latency or an application that stops Intuit Data Protect to keep on connected online in your computer.

 

You'll need to sign out the application, and sign in again.

Follow these steps:

  1. On your QuickBooks Desktop homepage, click File.
  2. Under the File menu, select the Back Up Company tab and choose Setup/Active Online Backup.
  3. Click Sign out in the Intuit Data Protect window.
  4. Click the Learn how to sign into Intuit Data Protect hyperlink, and make sure that you sign into Intuit Data Protect using the displayed email or user ID.
  5. Click the OK button, you'll be signed out of Intuit Data Protect.
  6.  There will be a pop-up screen where you can sign in with the email or user ID is auto-populated.
  7. Enter the password and click Sign In.
  8. Once you're signed in, Intuit Data Protect will be set up with your existing preferences. Then, follow the on-screen instructions.

You can also open Intuit Data Protect in another way: 

  1. On the Taskbar, click the System Tray.
  2. Hover your mouse on the Intuit Data Protect icon (green padlock)and press the right click.
  3. Select Open Intuit Data Protect.

Once your Intuit Data Protect account is successfully set up, you can now start creating new backups or accessing previous back up files.

 

You can update Intuit Data Protect to back up your file smoothly.

 

Feel free to post any concerns you might have. I'm always here to help. Have a good day!

bjc60640
Level 1

This error message displays redundantly: "Your session has expired. Sign out of the Intuit Data Protect and sign in again." Why?

I have followed all instructions and it keeps appearing over and over. I have also followed all instructions in this article: https://quickbooks.intuit.com/learn-support/en-us/backup-data/can-t-back-up-with-intuit-data-protect.... Was on with their tech support for nearly two hours and still couldn't make it work. Ran Diagnostics with no error. Is updated with current version. 

CharleneMae_F
QuickBooks Team

This error message displays redundantly: "Your session has expired. Sign out of the Intuit Data Protect and sign in again." Why?

This isn't the kind of experience we want you to encounter, bjc60640.

 

I read your response and all the possible steps have already been performed to resolve the issue. I'd suggest reaching out to our QuickBooks Support Team for further investigation.

 

Here's how: 

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. In the Have a Question window, scroll down to click the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Search button to display the Start a Message button.

 

I've also included our frequently asked questions about Intuit Data Protect. This helps you get the answers you have in mind.

 

In case you have other questions about Intuit Data Protect, please get back on this thread. I'm here to help you.

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