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This error message displays redundantly: "Your session has expired. Sign out of the Intuit Data Protect and sign in again." Why?

 
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QuickBooks Team

This error message displays redundantly: "Your session has expired. Sign out of the Intuit Data Protect and sign in again." Why?

Hello  @steve143,



There might be either latency or an application that stops Intuit Data Protect to keep on connected online in your computer.

 

You'll need to sign out the application, and sign in again.

Follow these steps:

  1. On your QuickBooks Desktop homepage, click File.
  2. Under the File menu, select the Back Up Company tab and choose Setup/Active Online Backup.
  3. Click Sign out in the Intuit Data Protect window.
  4. Click the Learn how to sign into Intuit Data Protect hyperlink, and make sure that you sign into Intuit Data Protect using the displayed email or user ID.
  5. Click the OK button, you'll be signed out of Intuit Data Protect.
  6.  There will be a pop-up screen where you can sign in with the email or user ID is auto-populated.
  7. Enter the password and click Sign In.
  8. Once you're signed in, Intuit Data Protect will be set up with your existing preferences. Then, follow the on-screen instructions.

You can also open Intuit Data Protect in another way: 

  1. On the Taskbar, click the System Tray.
  2. Hover your mouse on the Intuit Data Protect icon (green padlock)and press the right click.
  3. Select Open Intuit Data Protect.

Once your Intuit Data Protect account is successfully set up, you can now start creating new backups or accessing previous back up files.

 

You can update Intuit Data Protect to back up your file smoothly.

 

Feel free to post any concerns you might have. I'm always here to help. Have a good day!

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