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Trouble exporting from Online to Desktop 2019

I have a client who tried online and like desktop better. They were able to export data from online to desktop but their are lots of information missing.  How do I fix this? The information like profit and loss is correct but that transferred all of the company data and a lot of the company data is missing. Like invoices, bills, etc.  Any help would be appreciated.

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Re: Trouble exporting from Online to Desktop 2019

I think what you're seeing is rather normal.  The conversion from QB Online to desktop is lacking.

QuickBooks Team

Re: Trouble exporting from Online to Desktop 2019

Hello there, Blueishmango.


Good to see you here in QuickBooks Community. I'm here to help and provide some insights about exporting data from QuickBooks Online (QBO) to QuickBooks Desktop 2019.


There are limitations when exporting QBO data, that includes the Invoices, Bills and some other lists which are not imported to Desktop. To learn more about export limitations, you can check this article: Export limitations - QuickBooks Online to QuickBooks Desktop.


To make sure you're able to proceed with converting your QBO account, let's configure Internet Explorer's security for a successful export.


Here's how: 

  1. Open Internet Explorer.
  2. From the Command Bar, select Tools and choose Internet Options.
  3. Within Internet Options, select the Security tab.
  4. Add * to trusted sites.
  • Click Trusted Sites.
  • Within the Trusted sites window, un-check Require server verification (https:) for all sites in this zone.
  • In the Add this website to the zone field, type: *

Note: It is recommended that you remove all other websites in reference to from the list of websites, as * will cover all Intuit sites.



        5. Close the Trusted sites window.

        6. Uncheck Enable Protected Mode.

        7. Close Internet Explorer.


Once you've closed Internet Explorer, let's run QuickBooks Desktop and Internet Explorer in Administrator Mode. Just make sure QuickBooks Desktop 2018 is already installed on your computer. Here's how:


  1. Locate the program from a desktop shortcut, or through the programs in the Start menu.
  2. Right click on the program and select Run as administrator.

For visual references for exporting, you can view the visual Guide to Export.


To further assists you with the steps, I encourage you to contact our QuickBooks Online Support Team. They have additional tools to pull up your account and do a remote session. 


Please let me know how it goes. If you have any other questions about exporting data from QBO don't hesitate to click the Reply button below. I'm always here to help. 

Level 1

Re: Trouble exporting from Online to Desktop 2019

Hi thanks for your clear explanations.

Must I install QB Desktop on the same computer to export the data?

I have an old computer with Windows 7 but already installed it on Windows 10 machine. I get 3 copies so I can do that. I just want to make sure I will be able to move the files over to the newer machine.

Also when I get into IE 11 and Windows 7, when I click on the Gear icon in QB online, it just disappears so I cannot get to the export data prompt. It works in Firefox and Chrome but I cannot use those for this exercise.

What do you recommend?

Do you know how I can keep that gear icon from disappearing?

Or is there another way to get to the export data prompt?

Many thanks for your help.



QuickBooks Team

Re: Trouble exporting from Online to Desktop 2019

It's best if both programs are on the same computer, LC. This way, the exporting and importing of files will be seamless.


Regarding the exporting of data, you're right. We'll have to use Internet Explorer. You should be able to transfer the data without any issues. Since the Gear icon disappeared, we can try a few steps. Let's start with opening QuickBooks Online using an incognito window, then try to export your data. If you're able to do so, you can go back to the main browser, then clear the cache. Too much of it causes the program to behave differently. 


Although, if you're still unable to export your data, I'd suggest reaching out to our customer care support. An agent will guide you through the process. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter "Export data to QuickBooks Desktop" in the description field, then click Let's talk
  4. Select either Message an agent or Get a callback

Don't hesitate to reach out to us if you have other concerns. We'd be pleased to work with you again. 

Level 1

Re: Trouble exporting from Online to Desktop 2019

Sorry, but these instructions are complete garbage at this time. The update team failed at life here and updated the system and dumped the location where we can access our data file. The entire transfer system is completely garbage and whoever dreamed this up needs to be fired and banned from programming any future software for life. It's apparent to me at this point that flipping burgers may be the line of work best suited for them but even that may be a challenge. 

Level 2

Re: Trouble exporting from Online to Desktop 2019

The gear icon missing is a known problem and I don't understand why they did not give you the work around.  I found this online today.


I did this today and I was able to get the conversion rolling; however, I am finding I have lost some information.  A random vendor and all it's transactions for one.   If anyone knows why this happened, I'm all ears.

QuickBooks Team

Re: Trouble exporting from Online to Desktop 2019

Good afternoon, @hometownelegance.


We want to assist you with all your business needs. I want to ensure you that I am here to help and will stick with you until we get this export issue resolved.


Above you stated that the Gear Icon disappears when you go through Internet Explorer. The reason for this is because the browser is no longer being supported by Microsoft. As we make the transition away from Internet Explorer, we have hit a few bumps in the road. No worries though, below I am providing some steps to get your data exported.


  1. Login to your QuickBooks Online account using Internet Explorer.
  2. Once logged into the account and on the Dashboard, you’ll copy and paste the link provided into the URL of your browser:
  3. Hit the Enter button.
  4. Your web page will redirect now to the Export Data screen.

From here, you will be able to continue to export from QuickBooks Online to QuickBooks Desktop.If there are any issues along the way, just reply to this thread. I will be here to help. Have a great day and talk soon.

Level 3

Re: Trouble exporting from Online to Desktop 2019

I tried this but it freezes.  you have to figure out how to fix this .  We convert many clients to desktop since qbo is so awful.

QuickBooks Team

Re: Trouble exporting from Online to Desktop 2019

Let's export the data using an incognito window, MargauxInDenver.


Simply press Ctrl Shift P on your keyboard to launch it. Also, we can clear the cache on your Internet Explorer since it causes error in QuickBooks. To do this, press Ctrl + Shift + Delete simultaneously. Once done, let's export the data again to see if everything's good already.


I also suggest contacting our Customer Support Team if you still unable to export your QuickBooks Online data to QuickBooks Desktop. They can check the reason behind this unusual behavior and resolve it as soon as possible.

  1. Go to Help and select Contact us.
  2. Enter Export data in the question field, then click Let's talk.
  3. Choose either Get a callback or Start a message.

I'll be right here if you need more help. Take care!

Level 1

Re: Trouble exporting from Online to Desktop 2019

I'm having to same problem.  I've spent hours on it with no luck.

I entered

and it did take me to the next screen but when I push "Get Started", nothing happens


Please Help



Re: Trouble exporting from Online to Desktop 2019

Hello Denny4,


There's a possibility that the pop-up blocker on your browser is activated. We can disable it to ensure you can continue with the process. You can use this article to check your pop-up blocker: Why doesn't anything happen when I select a button or link?


Otherwise, we'll do a few browser troubleshooting steps. Though, cache boosts browser's background processes, it can also cause issues when piled up. Here's how to get rid of any cache-related concerns:

  1. Open a private window for Internet Explorer and access your account again. It uses but doesn't store cache.
  2. If you can do it successfully, we can go back to your regular browser and clear the cache.

That'll get you going in exporting your QuickBooks Online data to QuickBooks Desktop. 


Let us know the results so we can further review it if necessary.

Level 1

Re: Trouble exporting from Online to Desktop 2019

Agreed this is completely Garbage. Instructions dont work and I spent so much time getting this resolved. Still no use. 

Level 1

Re: Trouble exporting from Online to Desktop 2019

No one can help, as not even customer service know the solution. Total waste of time and money. TON of time lost talking to the customer service. Right now on a call since 1hr 30 mins and they cannot figure out anything. 

Level 4

Re: Trouble exporting from Online to Desktop 2019


Visit this thread for your reference


If you still hit the wall, you may have 2 options left.

1. Utlize the 3rd party migration tool

2. Purchase a 3rd party conversion service.

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