Hello
@joe,
Thanks for reaching out to the Community. We're here to help if you still need a hand with this.
We'll need to look into what's triggering the issue. To do so, we need to pull up personal details to access your account.
I suggest contacting our Technical Support Team since they have the tools to help you download your QuickBooks 2018. To reach out for support, please follow this link:
1. Go to <a rel="nofollow" target="_blank" href="
https://help.quickbooks.intuit.com/en_US/contactus">https://help.quickbooks.intuit.com/en_US/contact...>.
2. Select your QuickBooks version.
3. Choose the issue/topic.
4. Click on the Get Phone Number button to see the support number.
Feel free to visit us again if you need some help working in QuickBooks. Please know that we're only a comment away.