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Level 1

Trying to download 2018 Desktop Pro and it seems to be hanging up at "Installing vc_redist.x64..." Currently have and use Desktop Pro 2015 version. Solutions?

 
3 Comments
QuickBooks Team

Trying to download 2018 Desktop Pro and it seems to be hanging up at "Installing vc_redist.x64..." Currently have and use Desktop Pro 2015 version. Solutions?

Hey there dc2002 ,

I'd be delighted to help you get past this error.

You'll want to run the QuickBooks Install Diagnostic Tool to resolve any issues encountered while installing QuickBooks. The tool will automatically detect and fix issues with Microsoft .NET, MSXML and C++.

Here's how:

  1. Download the QuickBooksInstallDiagnosticTool.exe file which will attempt to resolve this issue.
  2. Save the file to your desktop.
  3. Double-click the file to run the tool.
  4. Select the first option I am having problems installing QuickBooks and click OK.

If you encounter any errors performing a Windows Update, then contact a qualified IT professional or Microsoft.

Let me know if there’s anything else I can do to make your day better, dc2002. I'll be right here.

Level 1

Trying to download 2018 Desktop Pro and it seems to be hanging up at "Installing vc_redist.x64..." Currently have and use Desktop Pro 2015 version. Solutions?

I am having the same issue and have already wasted my time talking with QuickBooks tech support... no luck... also just tried this tool, still no luck.  What's next?
QuickBooks Team

Trying to download 2018 Desktop Pro and it seems to be hanging up at "Installing vc_redist.x64..." Currently have and use Desktop Pro 2015 version. Solutions?

Hello @joe,

Thanks for reaching out to the Community. We're here to help if you still need a hand with this.

We'll need to look into what's triggering the issue. To do so, we need to pull up personal details to access your account.

I suggest contacting our Technical Support Team since they have the tools to help you download your QuickBooks 2018. To reach out for support, please follow this link:

1. Go to <a rel="nofollow" target="_blank" href="https://help.quickbooks.intuit.com/en_US/contactus">https://help.quickbooks.intuit.com/en_US/contact...>.
2. Select your QuickBooks version.
3. Choose the issue/topic.
4. Click on the Get Phone Number button to see the support number.

Feel free to visit us again if you need some help working in QuickBooks. Please know that we're only a comment away.
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