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Trying to log in to Regions bank, getting error Regions does't allow special symbol in PIN. Regions made me update PIN which includes special symbol. How do I fix this?

 
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QuickBooks Team

Trying to log in to Regions bank, getting error Regions does't allow special symbol in PIN. Regions made me update PIN which includes special symbol. How do I fix this?

Glad to have you here in the Community, @glennthefixerman.

 

Let's update your QuickBooks Desktop to the latest release so you'll be able to login to your connected bank with the updated PIN.

 

  1. Go to the Help menu, then select Update QuickBooks Desktop.
  2. Select the Update Now tab.
  3. Put a checkmark in the Reset Update checkbox.
  4. Click Get Updates to start the download.
  5. Once done, restart your QuickBooks and accept the option to install the new release.

Here's an article you can read for more details: Update QuickBooks Desktop to the latest release.

 

Then, go back and try to log in to your Region bank via QuickBooks again to double-check.

 

If you won't still be able to log in, I'd suggest contacting our Phone Support Team. This way, they can further investigate the issue and provide additional troubleshooting steps to get you back to working order.

 

You might want to check out this article to learn how to add and match bank transactions in QuickBooks Desktop: Add and match Bank Feed transactions in QuickBooks Desktop.

 

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.

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