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Trying to process payroll and receive an error. Code 1584 3601 94942 fci_i. How do I fix this?

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Candice C
QuickBooks Team

Trying to process payroll and receive an error. Code 1584 3601 94942 fci_i. How do I fix this?

Good Morning, @jenniferp227


Let's get this problem handled. Helping out with payroll is my specialty. After looking into this error code 1584 3601 94942 fci_i, I've discovered that there are a few basic troubleshooting steps that you can take to help resolve this issue. 


Step 1: Within your browser, use the incognito or private window settings. This will allow QuickBooks to load as a fresh new page to remove any error messages or glitches that may stand in the way. Here's how: 


Google Chrome

  1. Go to the Three Vertical Dots (Menu) in the top right-hand corner. 
  2. Choose New Incognito Window
  3. After it says, "you've gone incognito," type in the URL box. 
  4. Now sign in to your QuickBooks Online account and try to process your payroll again. 

If this worked, you'll need to go to your regular browser and clear your browsing data. File data is information that has been stored over a sometime that can cause errors or glitches within certain software's that you may use. 


Step 2: Use a different browser. By doing this, you'll be able to figure out if the error code is from a browser issue. I recommend checking to see if you're browser requires update. 


Afterward, if the issue is persisting after trying these steps, then I suggest reaching out to our Payroll Support Team. They have additional tools to look further into your account to see what may be causing this error code to appear in your QuickBooks. 

  1. Open QuickBooks. 
  2. Go to the Help icon in the top right-hand corner. 
  3. Click Contact Us
  4. Give a brief description of the issue and press Let's Talk
  5. Scroll down and select to Get a Callback

Let me know if these instructions help. I want to make sure that you're able to get back to running your business. Have a great day! 

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