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Level 1

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

 
Solved
Best answer January 08, 2020

Best Answers
Moderator

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Hello @umair2,

 

We're unable to pull your account here in the Community for security reasons. Instead, I'd recommend contacting our Customer Care Support.

 

With their tools. someone can help you update your billing information since you already received an error message.

 

To do so:

  1. Go to Help.
  2. Tap Contact Us.
  3. Enter Unable to update billing information in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Start an email.

If there's anything else that I can help you with, please let me know in the comment section down below. I'm always around happy to help.

View solution in original post

13 Comments
Moderator

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Hello, umair2. I appreciate you performing some steps to resubscribe. 

 

The accepted cards in QuickBooks Online (QBO) to successfully resubscribe are Visa, MasterCard, American Express, and Discover. Make sure that the card has a US-based billing address in which US territories are not included.

 

To make sure you'll able to resubscribe, can you please verify the exact error encountered? I want to make sure I'll able to provide the best resolution for you.

 

For the meantime, you can check this article for more information: How to resubscribe or reactivate QuickBooks Online.

 

Looking forward to your response, I'll do whatever it takes to ensure your concerns are addressed. Have a great day!

Level 1

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Hi,

 
I am in pakistan and subscribe for QB pakistan. Error is Something not quite right
Moderator

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Hello @umair2,

 

We're unable to pull your account here in the Community for security reasons. Instead, I'd recommend contacting our Customer Care Support.

 

With their tools. someone can help you update your billing information since you already received an error message.

 

To do so:

  1. Go to Help.
  2. Tap Contact Us.
  3. Enter Unable to update billing information in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Start an email.

If there's anything else that I can help you with, please let me know in the comment section down below. I'm always around happy to help.

View solution in original post

Level 1

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

I'm trying to resubscribe and I still getting this error:

(Error code: -81708, type: INVALID_REQUEST)

I'm using a Visa credit card

 

QuickBooks Team

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Thanks for sharing the error message you receive on your end, @CCalientes.

 

We’ve recently received reports that some of our customers are unable to resubscribe their QuickBooks Online (QBO) account. Rest assured our engineering team is aware of this issue and is looking for a quick fix to resolve this.

 

To be notified of any news and updates about this, I recommend contacting our Support team. This way, you’ll be added to the list of affected users and be notified via email. To reach out to them, please follow these steps below:

  1. Go to the (?) Help menu.
  2. Click Contact Us.
  3. Enter a brief discussion about your concern and click Let's talk.
  4. Choose either Get a callback or Message an agent if you prefer to chat.

You can also visit our QuickBooks Support page in case you need to learn some tips and tricks on managing your QBO account.

 

Let me know if there’s anything else I can help you with your Billing and Subscription or with managing your QBO account. I’ll be around ready to lend a hand.

Level 1

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

I know this issue is pervasive and I'm pretty sure Quickbooks has no solution.  Have you had this issue resolved?  Did you lose any data forever?  Thanks

Level 2

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Error code 81708.  Trying to resubscribe with new credit card info. It is Feb 18, 2021 and your engineering team hasn't fixed this issue.  I am on day 6 of chats with over 5 agents and representatives from QB.  My business has been on hold due to this issue, and you leave me no choice.  I need to download my data and switch to another provider.  Wish I didn't have to do this, but I need access to my account and can't wait another day. 

QuickBooks Team

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Good morning, @BridgetDFitzpatrick

 

 Thanks for joining in on this thread. This isn't the impression I want to leave you with. 

 

Allow me to show you how to download your company data. Don't worry. It's a simple process. 

 

  1. Go to the Gear (Settings) icon in the top right-hand corner
  2. Press Intuit Account
  3. Select the Data & Privacy tab and choose to download the data. 

 

I still recommend contacting our Customer Support Team. However, instead of chatting with them, I suggest requesting a callback. Here's how: 

 

  1. Go to the Help icon. 
  2. Click the Contact Us button. 
  3. Type in your question and hit Let's Talk
  4. Scroll down and choose to Get a callback

 

It's my priority that you're able to get this resolved and your data downloaded. If you have any other questions, feel free to ask. I want to ensure all of your concerns are addressed. I'll always be around to help. Let me know how the phone call goes. 

Level 2

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

I hear you Bridget...I am going to have to do the same. I can't invoice anyone and without cashflow I will not make payroll for too much longer. If the past year wasn't enough now this. Seems like we all get told the same thing about a team of engineers working on it. How is this not solved???

Moderator

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Thanks for joining the thread and letting us know about this, @rris2369,

 

I can see how this issue has impacted your workflow. I'd like to join this conversation and share some information about this.

 

Our engineers currently tag the are working on the fix internally so we can't provide the exact turnaround time on when this will be resolved. They instead send live updates about the status of the investigation through email.

 

To add your account to the notification list and update your billing information to resubscribe, please contact our Support Team. Then, provide the investigation number INV-52363 to them for tracking.

 

Our Live Support are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday. If you can't reach us during this time, you can request a callback so you won't have to wait on the line.

 

Here's how to contact us if you're using QuickBooks Online: 

 

  1. Sign in to your QBO account.
  2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  3. From there, select the Contact Us button and enter your concern in the description box.

  4. Once done, select Call us or Get a callback option.

 

We ask for your patience while this is still being worked on. If you have other questions or concerns, please let me know in the comment below. I'll be more than happy to help.

Level 2

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

I did this over a week ago and still have heard nothing from the engineers....what could possibly be such a conundrum of an issue that can't be fixed in over a week? It is baffling

QuickBooks Team

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Thank you for getting back here, @rris2369.

 

The ongoing investigation with the error you've received when attempting to resubscribe (INV-

52363) in QuickBooks was already tagged as closed and resolved. Since you still experience the same thing, I recommend contacting our QBO care team to check and re-investigate this further. Here's how:

  1. Go to the Help menu.
  2. Click Contact us.
  3. Enter a brief description of your concern in the question box.
  4. Hit Continue.
  5. Choose either Chat with us or Have us call you.

 

You might also want to visit our help page to browse articles that can guide you with your accounting tasks. To get started head to our QBO Help articles at this link. 

 

Let me know how this goes and feel free to leave a reply below. I'm always around to help. Have a good one. 

Level 2

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Are you telling me that they have closed my inquiry and that the engineer team is not looking into this? I have been waiting for a week...I have reached out for updates but I get no answer for over 6 days until you now. My business is suffering here...I have already gone through all the steps and was told it’s being worked on over 6 days ago.....is this now untrue?

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