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leonardc07
Level 1

Unable to connect to Amazon. Please check your credentials and try again. I've had this issue for quite some time.

 
4 Comments 4
MirriamM
Moderator

Unable to connect to Amazon. Please check your credentials and try again. I've had this issue for quite some time.

Thank you for posting in the Intuit Community, @leonardc07. It is my pleasure to help you with your banking concern.

 

If I may ask, have you receive any error message when trying to connect Amazon? I want to ensure I'd able to provide the best resolution for you.

 

In the meantime, to connect bank account in QuickBooks Self-Employed (QBSE), follow below steps:

  1. Login to your bank’s website and confirm that you have the correct login credentials.
  2. Login to your QBSE account through a web browser using this link https://selfemployed.intuit.com/login.
  3. Go to Banks Accounts page by clicking the Gear icon at the top.
  4. In the search box, enter the name or URL of your bank.
  5. Select Continue
  6. Physically type the username and password you use for your bank's website.
  7. Hit Connect securely.

To learn more about the process I've provided above, check this article: Connect bank and credit card accounts to QuickBooks Self-Employed.

 

Reach out to me if you need anything else, I’ll be sure to get back to you. Have a wonderful day!

leonardc07
Level 1

Unable to connect to Amazon. Please check your credentials and try again. I've had this issue for quite some time.

Yes, here's the error message - "

Unable to connect to Amazon. Please check your credentials and try again. I've had this issue for quite some time."

leonardc07
Level 1

Unable to connect to Amazon. Please check your credentials and try again. I've had this issue for quite some time.

Yes, here's the error message - " Unable to connect to Amazon. Please check your credentials and try again. I've had this issue for quite some time."

RCV
QuickBooks Team
QuickBooks Team

Unable to connect to Amazon. Please check your credentials and try again. I've had this issue for quite some time.

Let's perform some steps to see if this is just triggered by your bank, or in QuickBooks Self-Employed (QBSE), leonardc07.

 

I've checked here on our end and there's no reported case about this error message. There are a few reasons why you're getting banking errors in your account.

 

Among these are:

 

  • The bank recently made some changes with their security feature or connection.
  • Log in credentials set up in QBSE doesn't match with the online banking login.
  • QBSE is unable to connect to your bank's website.

Let's try clicking on Refresh All multiple times on your Banking page. This refreshes the connection between your financial institutions and QBSE. Then, try connecting your bank account again.

 

If the same thing happens, just manually import your bank transactions using.CSV file. You can get this file from your bank's website.

 

Here's how:

 

  1. Got to the Gear icon.
  2. Select Imports.
  3. Tap Import older transactions and follow the on-screen instructions.
  4. Tick Import.

For more details about this one, check out this article: Add older transactions to QuickBooks Self-Employed

 

Then, categorize and edit your transactions after.

 

Once done, please contact our QBSE Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this banking error. Please refer to this article to reach out to them: Contact QuickBooks Self-Employed Support.

 

I have a link here that provides you with articles about managing your bank transactions: https://quickbooks.intuit.com/learn-support/en-us/banking/07?product=QuickBooks%20Self-Employed.

 

Feel free to go back to this post if you need a hand with creating bank rules or any QBSE related. I'm always here to help. Take care always. 

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