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Level 1

Update errors for Wells Fargo

Hello,
Once again, I am having issues with my Wells Fargo account updating in QB online.  This happened about a month or two ago and it was unable to update for about 20 days! Are any other Wells Fargo QB online users having the issue:
Sorry, we can’t update your account. Please try updating again later.(9999)

I just want to know if it is something everyone is experiencing and QB is working on or if I have to contact them and get assistance fixing it.

Thanks!
3 Comments
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QuickBooks Team

Update errors for Wells Fargo

Hi there, @lindsey3.

 

Thanks for re reaching out to the Community. I'm here to share some update about the error 9999 that you received in QuickBooks Online.

 

We currently have an ongoing issue wherein customers received an error 9999 when updating there Wells Fargo bank in QuickBooks Online. Our engineers are now working to fix this issue as soon as possible. As a workaround, you can try following these steps below so you get your transactions if you'd like and complete your work:

  1.  Log in to your bank website.
  2. Select the date range of transactions you want. 
  3. Select an approved file type.
  4. Download the file to your computer. 
  5. Log in to your QuickBooks Online account. 
  6. On the Banking page, click the Upload button. 
  7. Browse your computer for the bank file and select. 

I'd also suggest reaching out to our Customer Care Team so you'll be added to the list of the affected users. This way, you'll be notified thru email about the latest status of the issue.  

 

Thank you for your patience while this was being worked on.
If you have any questions, please don't hesitate to let me know by posting a comment below. Have a great week ahead.

Highlighted
Level 1

Update errors for Wells Fargo

I am getting the same 9999 error with Wells Fargo since the past few days. Wells Fargo connections have been the most problematic for me since we started using QBO a few years ago.  There is some error or the other every so often!

 

Support Team - Any update??

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QuickBooks Team

Update errors for Wells Fargo

Hello there, @amankohli.

 

Thanks for the update request. I'm here to provide information about the ongoing investigation with Wells Fargo error 9999.

 

Our online banking team is still working to validate this error message you're seeing in your bank feed. While we haven't received any updates for the permanent fix, I suggest getting in touch with our QuickBooks Online Care Team.

 

We work continuously to improve our software and provide you with the best possible product, services, and experiences. One way we do is by tracking QuickBooks usage. This let us see how widespread this issue is and how it's affecting our customers' businesses.

 

With that being said, please refer to the workaround detailed above if you want to get your transactions from your bank. Also, visit the link provided by my colleague @BettyJaneB to contact our phone support.

 

Please know that we value your patience while dealing with this concern. I'll get back to you or one of my colleague here in the Community space once this issue is resolved.


This information should get you in the right direction to get updates with Wells Fargo error 9999. Let me know how things go and if there's anything else you need from me. I'm always here to help in any way I can. Have a great rest of your day!

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