2013 Pro is not working since my computer updated Windows, keep getting error message and cant send invoices. I need to upgrade without affecting my current company files. How can I do this?
Hi etalboy. Glad that you reached out to me. Once you purchase the newest version of QuickBooks, I would suggest that you review this article about upgrading your company file. There are a few steps you'll need to follow before opening the file inside of the new version. I'll go ahead and list those for you below:
Prepare Company File for upgrade
If any problems are found with the data inside of the file, it will prompt you to run a Rebuild, which is required for it to upgrade. Once that is done, you can open the file inside of your new version of QuickBooks and it will begin the upgrade process. I'm here if you need anything else.
Appreciate your message. Unfortunately when I press F2 key on laptop I get the volume control. No help when searched QB help for product information window. Is there another command or key I should use?
Yes, there are alternative options to open your license key or product number in QuickBooks, @etalboy.
Actually, you can open them by following either of these three options.
I can see that you're primary concern is to send an invoice. Since you've updated your Windows Operating System, then you should also use a compatible version of QuickBooks with it.
For now, QuickBooks uses the 2020 version which compatible with your latest OS. I recommend using this version to fix your concern. You can also use its trial version to test its features.
Let's simply click the link provided by @Fiat Lux - ASIA to download this version. While downloading, I recommend creating a back up for your QuickBooks 2013 company files to save your data. Once done, you can now open the QuickBooks 2020 trial version and restore your QuickBooks 2013 file on it.
Please take note that the trial version will expire after 30 days and will automatically lock out the account. If you need to get a paid license, simply click this link here: https://quickbooks.intuit.com/desktop/pro/.
You can always tag me in the comment section if you need further assistance while upgrading your QuickBooks version.