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RickL
Level 1

update

just updated to Version 4.0.0-209 (4.0.0-209.209) and now it doesn't respond. 

Cannot signoff, cannot get to company details, can't do anything except check for updates (current), quit QB, look at preferences. Everything was fine before it asked if I wanted to update... 

4 Comments
RickL
Level 1

update

And when I quit QB desktop and restart, it presents login screen; I login and get this:

Oops! QuickBooks has encountered an error and needs to close. Any unsaved work will be lost.; 

Relaunch or Quit. Doesn't matter which I select, QB quits, then I restart to gray screen, no options - right back to where I started!!!

Rasa-LilaM
QuickBooks Team

update

Hey there, RickL.


Thanks for reaching out to the Community about the issue you experienced after updating QuickBooks. I’m here to share some details about the error.


Our engineers are aware of this issue, and they're currently investigating this particular occurrence (INV-17577). They’re working towards finding a permanent solution.


While waiting for the fix, I recommend reaching out to our Online Support Team. They can add you to our list of affected users, and you'll receive an email notification once an update is available.


As a workaround, access your QBO company via a supported web browser. If you receive the same error message, then refresh the application.

 

Here’s how:

 

  1. Click Help.
  2. Choose Reset App Data.
  3. Then, close and reopen the app.

I appreciate your patience while we're working on this. Reach out to me directly if you have other concerns. I'm always around to help.

RickL
Level 1

update

Thank you for your update. I waited a day and went back in to find another update - ran it and got back to a functioning QB. HOWEVER, I've not been able to update / sync my bank accounts since this happened. Is this another known problem? How do I notify QB support as you suggested?

KhimG
QuickBooks Team

update

Hello, @RickL.


Thanks for sharing the steps you’ve performed in order to resolve the issue.


Since, now that the Bank Feeds is not working after the recent update, you may need to contact our Technical Support Team for further assistance. 


They can add you to the list of affected users and will notify you on the update of the investigation. 


Here's how to reach them:
1.    Go to https://help.quickbooks.intuit.com/en_US/contact.
2.    Select a topic twice.
3.    Scroll down and click the green Get Phone Number button to get their contact information.


In the meantime, you can download transactions from your bank’s website using a supported file type and import them in QuickBooks. Here’s how:
1.    Log in to your bank’s website.
2.    Find the download area for your account.
3.    Download a statement to your computer.
4.    In QuickBooks, open the Downloaded Transactions window and select the Import File icon to import your statement.
5.    For each downloaded account, select a matching QuickBooks account from the Store in the QuickBooks Account menu. Choose Continue.
6.    After QuickBooks finished importing transactions, choose OK. QuickBooks displays the transactions in the Downloaded Transactions window.


You may refer to this article for more information: Set up and use Online Banking (Mac).


For other troubleshooting steps, you can check out this article: Troubleshoot Online Banking (Mac).


That should do it. Please let me know how it goes after contacting them. If you have any follow-up questions, leave a comment below. I'm always here to help. Take care!
 

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