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Level 1

Updating from 2013 to 2019

I'm updating from QuickBooks for Mac 2013 to 2019, and I'm having trouble opening a company in QuickBooks 2019. QuickBooks 2013 is on a different computer, so the company was backed up onto a flash drive and brought to the computer with QuickBooks 2019, but when I try to open the company I can see it, but it's gray and I can't choose it.

 

How do I get the company transferred to the new version?

Solved
Best answer 01-30-2019

Accepted Solutions
Level 8

Re: Updating from 2013 to 2019

The .dmg file is a container that must be opened, once opened you'll see your company file, drag that to your documents folder.

View solution in original post

9 Comments
Level 8

Re: Updating from 2013 to 2019

Assuming your backup file is a .dmg it will have to be mounted (opened) outside of QB. Once mounted drag the company file to your documents folder, from QB use file>open company and navigate to the company file.

Level 1

Re: Updating from 2013 to 2019

The backup is a .dmg file. I put it in my documents folder. From QB when I go file>open company I can see the backup, but it's gray, so I can't choose it.

Level 8

Re: Updating from 2013 to 2019

The .dmg file is a container that must be opened, once opened you'll see your company file, drag that to your documents folder.

View solution in original post

Level 1

Re: Updating from 2013 to 2019

Thank you for the help. I didn't realize I had to open the .dmg file first. It looks like it will work now.

Moderator

Re: Updating from 2013 to 2019

Thank you for the quick response, @Mist.

 

I'm here to help get your data restored as soon as possible.

 

Feel free to let me know how it goes once you've tried the steps above. The Community is always here if you need more assistance. Have a great day. 

Level 1

Re: Updating from 2013 to 2019

How do I update from 2013 to 2019 for Mac for desktop?

Thanks :)

Moderator

Re: Updating from 2013 to 2019

It's good to hear from you today, NancyMac.

 

Before installing and using QuickBooks Desktop for Mac, it is important to know the necessary system requirements. This will ensure that QuickBooks is compatible with your computer and will help avoid problems when you start using the program.

 

That being said, you'll have to download the latest 2019 version from the Download Center. Or you can go directly to the Downloads & Updates page.

 

 

Once completed, you can now install your QuickBooks software. Here's an article for your reference: Install QuickBooks Desktop. After installing, create a backup copy from your 2013 data and restore it.

 

Here's how:

  1. From the File menu, select Back Up. 
  2. On the following dialog window, select the folder where you want to store your backup file (.dmg). NOTE: It's a good idea to save backups somewhere other than your main local drive in case of a system failure. If you have a file hosting service (such as DropBox), flash drive or other removable media, you may want to select it here.
  3. When you have chosen, click Start Backup. The name of the backup will be your QuickBooks filename with the date and time the backup completed. You have the option to view the file in Finder.

After that, let's restore the company file:

 

  1. Double click the .dmg file. A new window opens the "Ghost" drive.
    Note: The "Ghost" drive displays the back up of your company file along with your attachments (if applicable).

    z.PNG

     

  2. Drag the company file (with .qbXXXX extension) to the folder where you want to store the company file.
  3. Drag the Attached Documents Library folder (if applicable) to the same folder as the QuickBooks company file.
  4. Click the copy of the company file saved on the desired location or go to File > Open Company.

Once the company file is restored, QuickBooks will ask you to update the file. Just click the Update button. The following articles are good references for importing and restoring company data:

 

It'll be always my pleasure to help if you have any other question. Just keep me posted in the comment section down below.

Level 1

Backup .dmg missing Library Attachments

Hello, 
I am restoring my quickbooks from a backup. The library attachments folder is missing from the .dmg. how do I proceed?
Thanks!

Lauren

QuickBooks Team

Re: Backup .dmg missing Library Attachments

Thanks for joining this thread, Bailey11.

 

I'm here to help locate the missing .dmg file so you can restore it in QuickBooks Desktop.

 

You can use the spotlight search upon restoring the backup. This will help locate the file that is not on a specified folder.

 

Let me show you how:

  1. From the QuickBooks menu, select Preferences.
  2. Click Backup.
  3. Select the Magnifying glass \uD83D\uDD0D icon.
    magnifyingglass.PNG
  4. Enter .dmg in the search field, then choose Show all in Finder and look for the file from there.
  5. Take a handy note of the location.

After that, you can then follow the steps provided by my colleague @RoseMarjorieA on how to restore the backup.

 

Feel free to leave a comment below with all of your questions and concerns, I'm determined to ensure your success.

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