I am updating from Quickbooks pro 2016 to QB pro 2019. When I log in to company file I am prompted to update the company file, so I do. After a few minutes I get a warning that "something went wrong when upgrading credentials log in again to continue". I log in again and still get warning message.
Hi there, @John_L.
Thank you for posting in the Community. I'm here to help resolve this warning prompt you're getting when logging in to your company file.
Is your company file already saved locally on your computer? If it's not, you'll need to save the .QBW file locally so we can check if this is caused by a default location.
If it's already saved locally, you'll need to try running the QuickBooks File Doctor to fix any corruption issues on the company file.
Once done, open your QuickBooks company file again. This diagnostic tool should be able to fix any damage to your file. For more information, you can check out this related article: QuickBooks File Doctor - Fix your Damaged Company File or Network.
Keep me updated how it goes on your end. I'm just around the corner to help if you have additional questions about opening your company file.
It's nice to have you here in the Community, @GBH.
I'd be happy to help share some details on how you can download the QuickBooks 2019 version.
You can download the QuickBooks 2019 version by going into this link: Downloads & Updates. From there, you can select the product and version that you wish to download. Once done, you can now start installing your QuickBooks on your computer.
Here are some helpful articles that you can check out about downloading and installing QuickBooks for your future reference:
These resources should help you upgrade your QuickBooks to the latest version.
Feel free to reach back you to me if you need further assistance with upgrading QuickBooks. I'll be around to help you out. Wishing you and your business continued success.
Thanks for responding. I did download and run the QB File Doctor and it found no errors with my Company file. I tried to restore company file in QB Desktop 2019, but get the same error message: "something went wrong when upgrading credentials log in again to continue". Followed by another error: "Quickbooks is unable to complete this operation and needs to restart". Do you have any other suggestions that may help?
I'd like to jump in and help fix the error when updating QuickBooks, John_L.
Let's run the reboot.bat file first, then update the program again. Reboot.bat will re-registers QuickBooks-related .DLL and .OCX files in Microsoft Windows.
Once you're done, try updating QuickBooks again.
Download the updates in Safe Mode, sometimes helps. Please refer to this article under "Download the updates in Safe Mode" for the steps: Fix error when updating Desktop or Payroll.
Let us know if you need anything else. We're always here to help.
I just bought an upgrade to QB's 2019 I registered it through one of my companies and that company is now running on 2019. how to I properly upgrade my other 3 companies? I need to do this right now. please respond quickly I've got to get stuff done. please help!
Hi there, RB123456.
Thank you for posting here in the QuickBooks Community.
1. Make sure all other users are logged out of the company file.
2. Click the File menu. Then, select Open or Restore Company.
3. Choose Open a company file or Restore a backup copy. Then, click Next. (Select Local backup if you need to open a backup copy.)
4. Look and choose your company file. Click Open.
5. Log in as company admin in your account. Only admin can update a company file.
6. QuickBooks will let you know that it needs to update your company file. Then, Click Update Now.
7. Select Done.
I'll be glad to help you if you have any other questions. Have a good day!