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Level 1

Updating Quickbooks Pro 2016 to Quickbooks Pro 2019

I am updating from Quickbooks pro 2016 to QB pro 2019. When I log in to company file I am prompted to update the company file, so I do.  After a few minutes I get a warning that "something went wrong when upgrading credentials log in again to continue". I log in again and still get warning message.

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Updating Quickbooks Pro 2016 to Quickbooks Pro 2019

Hi there, @John_L.


Thank you for posting in the Community. I'm here to help resolve this warning prompt you're getting when logging in to your company file.


Is your company file already saved locally on your computer? If it's not, you'll need to save the .QBW file locally so we can check if this is caused by a default location.


If it's already saved locally, you'll need to try running the QuickBooks File Doctor to fix any corruption issues on the company file.


Here's how:


  1. Download the QuickBooks File Doctor on your computer.
  2. Once done, double-click the qbfd.exe. Follow the on-screen instructions to install the File Doctor.
  3. Once installed, the QuickBooks File Doctor opens automatically. If you're not seeing it, try checking for a green wrench icon in your Windows task bar.
  4. Click the drop-down list to find your company file. You can also click the browse button and manually locate it to continue.
  5. Chose either Both file damage and network connectivity or Network connectivity only.
  6. Enter the Administrator password of the company file.
  7. Click Next and select the correct option when prompted to choose Host/Server or Workstation.
  8.  Choose Yes or No if prompted to share your company file.

Once done, open your QuickBooks company file again. This diagnostic tool should be able to fix any damage to your file. For more information, you can check out this related article: QuickBooks File Doctor - Fix your Damaged Company File or Network.


Keep me updated how it goes on your end. I'm just around the corner to help if you have additional questions about opening your company file.

Level 1

Updating Quickbooks Pro 2016 to Quickbooks Pro 2019

How do i download the QB Pro plus 2019 desktop?  I keep getting prompts to upgrade for free.


QuickBooks Team

Updating Quickbooks Pro 2016 to Quickbooks Pro 2019

It's nice to have you here in the Community, @GBH.


I'd be happy to help share some details on how you can download the QuickBooks 2019 version.


You can download the QuickBooks 2019 version by going into this link: Downloads & Updates. From there, you can select the product and version that you wish to download. Once done, you can now start installing your QuickBooks on your computer.


Here's how:

  1. After downloading your QuickBooks Desktop.
  2. Select Yes to All, then select Next.
  3. Agree to the Software License Agreement, then select Next.
  4. Enter your License and Product numbers, then select Next.
  5. Select the type of installation for the computer.
  6. Select where you will be using QuickBooks.
  7. Choose a new install location or select Next to install to the default directory.
  8. Select Install.
  9. Select Open QuickBooks to get started.
  10. Activate QuickBooks and you're all set.

Here are some helpful articles that you can check out about downloading and installing QuickBooks for your future reference:

These resources should help you upgrade your QuickBooks to the latest version. 


Feel free to reach back you to me if you need further assistance with upgrading QuickBooks. I'll be around to help you out. Wishing you and your business continued success. 

Level 1

Updating Quickbooks Pro 2016 to Quickbooks Pro 2019


Thanks for responding. I did download and run the QB File Doctor and it found no errors with my Company file. I tried to restore company file in QB Desktop 2019, but get the same error message:  "something went wrong when upgrading credentials log in again to continue".  Followed by another error: "Quickbooks is unable to complete this operation and needs to restart". Do you have any other suggestions that may help?



QuickBooks Team

Updating Quickbooks Pro 2016 to Quickbooks Pro 2019

I'd like to jump in and help fix the error when updating QuickBooks, John_L.


Let's run the reboot.bat file first, then update the program again. Reboot.bat will re-registers QuickBooks-related .DLL and .OCX files in Microsoft Windows.


Here's how:

  1. Close QuickBooks Desktop.
  2. Open the folder containing the reboot.bat file:
    • Right-click the QuickBooks Desktop icon on your desktop. And select Properties.
    • Select Open file location.
  3. Right-click the reboot.bat file. And choose Run as Administrator. A Command (DOS) window will open with rapidly scrolling file names. Do not manually close this window. When the reboot.bat file utility has completed, the window will close.
  4. Then, restart your computer.

Once you're done, try updating QuickBooks again.


Download the updates in Safe Mode, sometimes helps. Please refer to this article under "Download the updates in Safe Mode" for the steps: Fix error when updating Desktop or Payroll.


Let us know if you need anything else. We're always here to help.




Level 1

Updating Quickbooks Pro 2016 to Quickbooks Pro 2019

I just bought an upgrade to QB's 2019 I registered it through one of my companies and that company is now running on 2019. how to I properly upgrade my other 3 companies? I need to do this right now. please respond quickly I've got to get stuff done. please help!

QuickBooks Team

Updating Quickbooks Pro 2016 to Quickbooks Pro 2019

Hi there, RB123456.


Thank you for posting here in the QuickBooks Community.


QuickBooks always asks you to run a backup before converting a file. This way, you can update your 3 companies in the new version of QuickBooks.


1. Make sure all other users are logged out of the company file.

2. Click the File menu. Then, select Open or Restore Company.

3. Choose Open a company file or Restore a backup copy. Then, click Next. (Select Local backup if you need to open a backup copy.)

4. Look and choose your company file. Click Open.

5. Log in as company admin in your account. Only admin can update a company file.

6. QuickBooks will let you know that it needs to update your company file. Then, Click Update Now.

7. Select Done.


You can check this article for more details on how you can update your company file when you upgraded in to a new version of QuickBoooks: Upgrade to a new QuickBooks Desktop version.


I'll be glad to help you if you have any other questions.​ Have a good day!​

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