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Level 1

Upgrade 2013 to 2018

We are currently running Quickbooks Desktop Pro 2013 on a Windows 7 machine. We have now bought a new computer running Windows 10 1709 and want to migrate to this new workstation using QuickBooks Pro 2018. Are there any specific instructions or runbooks on how to do this ? Ideally we don't want to upgrade on the old workstation as it has some issues.

12 Comments
QuickBooks Team

Hey there, info. I'm happy to know you're interested in u...

Hey there, info.

I'm happy to know you're interested in upgrading your QuickBooks program.

Before you decide to upgrade the software, you might want to check the system requirements first to avoid any issues during the installation and activation process. Here's the link: System requirements for QuickBooks 2018 and Enterprise Solutions 18.0.

Once you've checked the system requirements, you are now ready to install and activate the program on your new computer!

For the detailed instructions, please check out this article: How to Install QuickBooks Desktop.

If you need a hand when installing your new software, just let me know. I'd be delighted to help you all the way. Thank you for visiting the Community, and welcome to the all new QuickBooks Desktop 2018.

Community Manager

Re: Upgrade 2013 to 2018

Hi there @info41 ,

 

Here's a great article with some detailed steps on how to upgrade:

 

Upgrade to a new QuickBooks Desktop version

Level 1

Re: Hey there, info. I'm happy to know you're interested in u...

Hi,

I am using Quick Books Desktop Premier 2013 UK Version and now wants to upgrade to Quick Books Desktop Premier 2020. I know there are a lot of agent but i am not sure whether there are specific license for specific country versions or the license can go with any country version.

QuickBooks Team

Re: Hey there, info. I'm happy to know you're interested in u...


Hello HAD2016,

 

The best thing we can recommend when considering more recent releases of our Desktop systems, would be to speak to our sales team on 0808 168 9533.

 

We can release you an updated UK version direct, but if you are looking for a setup specifically designed for a non UK Company, you might have to go through a Reseller of the product.

Level 4

Re: Hey there, info. I'm happy to know you're interested in u...

@HAD2016 

There are two options:

1. If you want to upgrade from Premier UK 2013 to Premier UK 2020, call and ask Intuit UK Data Service to convert your file for free. Otherwise, you have to purchase a 3rd party conversion service.

 

2. If you want to migrate from UK 2013 to Premier US 2020, I am not sure IDS may help you. You have to consider purchasing a 3rd party conversion service. 

Level 1

Re: Upgrade 2013 to 2018

I can no longer email statements.  Apparently my att.net email address is a yahoo account.  I am using QuickBooks Desktop Pro 2013, not QuickBooks Desktop Pro "Plus"  Will the upgrade instructions that you posted work for me?  Am I in the catergory of the 2nd Important notice?? I purchased a disk version of this program, not a subscription.  Also, the only thing I do with this program is enter attorney time for billing purposes.  Does quickbooks offer telephone support to walk me through this??   Really nervous about this process.

Debbie

Level 1

Re: Upgrade 2013 to 2018

I can no longer email statements.  Apparently my att.net email address is a Yahoo account.  I am using QuickBooks Desktop Pro 2013...not Plus.  I am looking to upgrade.  I am not sure which the two "Important" messages I fall under.  I purchased this program as a disk, no subscription.  This program is used for attorney billing purposes and nothing else.  Do you offer telephone support to guide me throught this process.  I do not feel comfortable with doing this by myself.  

Thank you, Debbie McG

Moderator

Re: Upgrade 2013 to 2018

Happy New Year, @DebbieMcg. It's good to see you in this thread. 

 

Right now, QuickBooks Desktop Pro 2013 is no longer supported. With this said, you'll need to upgrade to the latest version. 

 

Due to the nature of this matter, I recommend contacting our Customer Care Support  to help guide you in the upgrading process. Since they have the specific tools like screen sharing to walk you through. 

 

Here's how to contact them:

  1. Click Help located at the top.
  2. Choose QuickBooks Desktop Help.
  3. Click Contact us

For future help, I'm adding some articles that you may find helpful:

You can always get back to me if you have any other questions. I'm here for you. Have a great day. 

Level 4

Re: Upgrade 2013 to 2018

@DebbieMcg ,

To isolate your problem, open your file on trial license of Pro 2020. If you are able to send the statements by email, you may proceed to purchase the license later.

https://quickbooks.intuit.com/learn-support/en-us/new-subscriptions/download-a-trial-of-quickbooks-d...

 

Level 1

Re: Upgrade 2013 to 2018

Thank you for the information.  I did try the "contact us"  I am looking for a telephone number for support that can answer my questions and walk me through the process of updating from Quickbook Pro 2013 to 2020.

Thank you.

QuickBooks Team

Re: Upgrade 2013 to 2018

Thanks for your reply, @DebbieMcg.


We have streamlined the process of asking for help from our Technical Support Team. To speak with one of our agents, schedule a callback with our team and they'll call you when you're available.


Alternatively, the Start a Message feature provides real-time help from our supportability. I suggest following the steps provided by @MirriamM to contact us.

I’m also adding an article that contains all functionalities available in QuickBooks Desktop 2020. It includes a variety of new and improved features that can help improve your experience while using the software: Firm of the Future.


If there’s anything else I can help you with, let me know by posting a comment. I’ll be here to assist further. Have a good one.

 

Level 4

Re: Upgrade 2013 to 2018

@DebbieMcg 

You may refer to following link

https://quickbooks.intuit.com/learn-support/en-us/install-or-update-products/upgrade-your-company-fi...

 

If you are not able to convert your data file, call and ask Intuit Data Service to convert it. Otherwise, you have to purchase a 3rd party conversion service.

 

Hope it helps.

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