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Upgrade from qbse to qbo

Hi. I upgrade my qbse account to a qbo and I can't see anywhere where I should have cancelled my account after the upgrade, FROM INSIDE MY QBSE ACCOUNT. 

Now I am being billed twice. 

I want to know where can I see that I should have cancelled the account after the upgrade

1 Comment

Re: Upgrade from qbse to qbo

Hi there, usba109888.


If you're going to cancel your subscription through a web browser, here are the steps that you can follow:


  1. Go to the Gear icon.
  2. Select Billing Info in the drop-down menu.
  3. Click Cancel now in the Cancel section.
  4. Enter a reason for cancelling.
  5. Click Cancel Subscription.
  6. Click Cancel subscription one more time.


On the other hand, if you subscribe via mobile app,you'll have to follow the steps provided by this article: Cancel your QuickBooks Self-Employed mobile subscription.


Click here to learn more with QuickBooks Online (QBO), you can take a look at the video/pictures on how to navigate QBO menus and transactions and set up.


If you have questions with QuickBooks Online, just let me know anytime. I'll be right here.

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