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Level 1

upgrade to 2019 enterprise

hi, is is possible to upgrade a company from QB Premier 2017 to QB Enterprise 2019 using the trial version of 2019?   I've tried everything i can think of and it errors out or stops in one way or another.  I can get as far as it says is upgrading but then fails.  I copied the data base locally, I've tried restoring from backup, I've rename ND and TLG files.   It appears all the correct services are running.   I'm just thinking you can't go from point A to Point B with the trial version.  and please don't ask why I'm having to do trial version first.    If it's in a QB support document, I've probably have tried it but open to any ideas.  thanks 

QuickBooks Team

Re: upgrade to 2019 enterprise

Good day, Bbechard.


Yes, you can upgrade your company file to a Desktop trial version. It could be your data is corrupted prior to upgrading. Before doing the process, let's make sure your data is not damaged. We can run the Verify/Rebuild data utility tool to get rid of data-integrity issues on your company file. Here's how:

  1. Click File.
  2. Go to Utilities, then choose Verify Data
  3. If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity", the file is damaged. Just continue to Rebuild Data to correct the problem.
  4. When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the back up is finished.
  5. Click OK when you get the message "Rebuild has completed".
  6. Run Verify Data again to check for remaining data damage.

Once done, try again to upgrade to a new Desktop version


If you're still encountering the same issues, use the ADR file, and restore it to the new version. Using this file can be a faster way of recovering a corrupted data.


If you need more help, we're just one comment away. 

Level 1

Re: upgrade to 2019 enterprise

You can’t get to file-> utilities ->rebuild in the trial version.  At least no way at I could find.  It reverts to a start screen that you can only open test company, create new or open existing.  


Re: upgrade to 2019 enterprise

Thanks for getting back to us, @bbechard.


I appreciate all the steps you've done to get this working. To make sure that I can provide the best resolution, may I know what specific error message you're getting? Any additional information will be much appreciated.


In the meantime, consider checking out this article that tackles system requirements for QuickBooks 2019 and Enterprise Solutions 19.0.


I'm looking forward to your response. I want to make sure this is taken care of for you.

Level 1

Re: upgrade to 2019 enterprise

doesn't say much just: quickbooks couldn't update your company file. Try upgrading you company file again, etc etc. I believe a rebuild would solve it but only from 2019 which i can't do from trial version. The server meets or exceeds all requirements.
QuickBooks Team

Re: upgrade to 2019 enterprise

Hello there, @bbechard


I appreciate you providing the errors you're getting when upgrading your company file. 


I'm here to help upgrade your QB Premier 2017 to the Enterprise 2019 trial version.


To start with, you can create a portable company file from your 2017 version. Here’s how:


  1. Open the software. 
  2. Go to the File menu at the top.
  3. Select Create Copy.
  4. Choose Portable company file, then click Next.
  5. Select the location where you want to save the portable copy.
  6. Click Save and OK.


Once done, you can restore the portable company file using your Enterprise 2019 trial version. Here’s how:


  1. Open the program. 
  2. Go to the File menu at the top.
  3. Select Open or Restore Company.RestorePortableFile1.PNG
  4. Choose Restore a portable file, then click Next.
  5. Select the portable copy (.QBM), then click Open.RestorePortableFile2.PNG
  6. Read through the Where do you want to restore the file? page, then select Next.
  7. Select the location where you want to restore your portable file. Please change the name of the portable file to prevent it from overwriting your existing file.
  8. Click Save.


For additional guidance, you can check out this article: Create or Restore a QuickBooks Portable Company File


After performing the steps above, I'm confident that you'll be able to upgrade your company file to a newer version


I’m here anytime if you need anything else, @bbechard. Have a great day!

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