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Upgrading from QB Pro 2015 to QB Pro 2018. Company file will not update. Gets stuck at Verifying stage. Is there a way to rebuild once the software is updated?

QB Pro 2018 was successfully installed.  One of my files will not update from 2015 to 2018 and gets stuck at the Verifying.... stage.  3 other company files updated just fine.

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QuickBooks Team

Hi there joanne, If you're not able to successfully resto...

Hi there joanne,

If you're not able to successfully restore the company file in your QuickBooks 2018, we can open the file in your 2015 QuickBooks version and fix the error from there. 

Let's start with restoring your 2015 backup file in the QuickBooks 2015 version. Once done, you can Run a Verify and a RebuildVerifying the file helps detect the damaged data and Rebuilding it fixes the damaged data detected. 

To Verify:
  1. Click File at the top menu.
  2. Go to Utilities then select Verify.
To Rebuild:
  1. Click File at the top menu.
  2. Go to Utilities then select Rebuild.

Once done, try restoring the company file in your QuickBooks Desktop 2018. If you're still stuck in the verifying stage, run the QuickBooks File Doctor: Fix your company file or network (US, CA, and UK).

If you're still getting the same issue, please contact one of our Technical Support Specialists. Here's the link for QuickBooks support: https://help.quickbooks.intuit.com/en_US/contact

  1. Select QuickBooks for Windows.
  2. Select your QuickBooks for Windows version.
  3. Select a topic.
  4. Click on the Get Phone Number button.

If there's more that I can help you with, don't hesitate to leave me a message below.

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