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Honess15
Level 1

upgrading from quickbooks desktop 2022 to online

every time i try to upgrade this is the message that comes up, not sure what to do?

You can't add QuickBooks Online Plus + Payroll Core to [removed by moderator] with your existing subscription. Try another company or contact customer support for help. 

 

5 Comments 5
Deity Alpha
Level 6

upgrading from quickbooks desktop 2022 to online

Open your company file and hit CTRL 1 keys. How big is your Total Target? More than 350K?

Honess15
Level 1

upgrading from quickbooks desktop 2022 to online

It's 99291 so yes bigger

FishingForAnswers
Level 9

upgrading from quickbooks desktop 2022 to online

@Honess15  Good luck, but 'upgrading' is kind of a strong word here.

Deity Alpha
Level 6

upgrading from quickbooks desktop 2022 to online

@Honess15 

You need to run the Condense Data utility to lower your Total Target before converting data to QBO Plus. Then you can use the trial version of QB Desktop to access your old company file for good later.

Rasa-LilaM
QuickBooks Team

upgrading from quickbooks desktop 2022 to online

I'm here to ensure you can move your QuickBooks Desktop (QBDT) 2022 data to QuickBooks Online (QBO) smoothly, Honess15. Let's get you in touch with the appropriate support that help migrate your data on time.

 

In addition to Deity Alpha's solution, we recommend contacting our Technical Support Team. They'll conduct a further investigation on what causes the error to appear. Then, assist you with how to apply the permanent resolution so you can migrate your desktop company file to QBO smoothly. Follow the steps below to view the available support types:

 

  1. Open your QuickBooks Desktop (QBDT) and head to the Help menu to select QuickBooks Desktop Help/Contact Us.
  2. Click the Contact Us button and type a brief description of your issue to select Continue.
  3. Log in to your Intuit account and tap the Continue button to proceed.
  4. Select Continue with my account
    *If you don't already have an account, make sure to Create a new account.
  5. We'll email you a single-use code. Enter your code and select Continue
    *If you have more than one account, select the account you want to use and then Continue.
  6. Select to chat with us or Have us call you.

 

In case you require further information about converting your QBDT file to QBO, see this article: Move your QuickBooks Desktop file to QuickBooks Online.

 

Once you've successfully transferred the company file to the online program, review your data to make sure it moved correctly. Moreover, use these resources to get acclimated to the features and tasks you can do in QBO:

 

Keep in touch if you still have additional questions about the conversion process or need further assistance completing a specific task. The Community is always ready to provide the help you need.

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