I don't know if anyone would be able to help but I just recently updated by Quickbooks Desktop to Quickbooks Desktop 2020 but when I go to verify my payroll subscription it shows the attached picture. Does anyone know how to resolve this? I've tried deleting my company file and starting over but the same error pops up and doesn't go away and won't let me into my file. Any help would be greatly appreciated.
Thanks for visiting the Community, @newbie23. I appreciate you for sharing the screenshot of the exact error message you've received.
As per checking on our records, there's an investigation going on for this issue under INV-33239. Our engineers are currently researching why these errors are occurring. They are requesting log files and system details from users that are experiencing these errors.
With that being said, I'd suggest you contact our QuickBooks Customer Care team so they can get your details required by the investigation team. That way, you'll be added to the list of affected users and will get updates about its progress via email.
Please know that we have limited staffs and reduced our support hours due to COVID-19. Check our available hours of operation before contacting them through this article: Support hours and types.
Feel free to message again should you have more concerns about anything else. We're always delighted to assist.
I am also having the same issue as newbie23. I can't get into QuickBooks and do anything. Has there been any resolution on this? I was able at first to cancel the "looking for subscription" and then go into my files but now I can't do that. I desperately need to do this to get my books done and all my data is basically locked up at this point. Help please!!!!