Hello there, allstarpoolcompa.
I'll make sure you'll get the right support to check your QB Payments account application. This way, you'll determine the reason you're being denied while re-applying for it.
The security of your account is our top priority here in the Community. Reviewing your application requires securely pulling up your account. With this, I'd recommend contacting our QuickBooks Payments Support team. They have the option to guide you on how to successfully re-apply for a payment account.
To ensure we address your concern on time, contact us within Monday to Friday every 6:00 AM to 6:00 PM PST.
Also, to know more about the terms, agreement, and the answers to the most frequently asked questions about QB Payments, kindly refer to these articles:
Please let me know if you have other concerns. I'm just around to help.
My organization was also denied and the Merchant Services Rep told me there was no explanation available and nothing he could do. I assured him that he could and should escalate the issue as we are a prominent non-profit with plenty of money in the bank. Denial without explanation is also in violation of the Fair Credit reporting Act. Would hate to escalate and start some trouble but will if necessary.
This isn't the kind of service we want you to experience, @nduffy.
I have some information about QuickBooks Payments accreditation. If you applied for QuickBooks Payments and QuickBooks Cash, you may only qualify for Payments and not QuickBooks Cash. Go to this link to learn more about Intuit's Acceptable Use Policy for more info about prohibited activities and business types.
Here's our guide for more information about Quickbooks Cash accounts and Cash Flow menu.
If you believe your application was declined in error, you can resubmit your application and ensure the information provided is correct.
Click this link for the next steps after signing up. It has details on what to do once you're approved.
Feel welcome to message me if you still have questions or concerns. I'll be around to assist you. Take care and have a great day ahead.
One of my client was declined with merchant services. He already has another merchant service account successfully doing its thing. But he had to open another account since previous one is a sole proprietorship and new one is an LLC so he wanted to keep them seperate.
He was sent a very vague mail that we declined your request. Please try again another time, there was no reason or no excuse. Why would that happen ? And no reapply button on the payment tab aswell.
How long would he have to wait in order to have that button appear or how would he reapply ?
Good day, HM786.
Thanks for joining us here!
In QuickBooks Online, the reapply button will appear automatically after the application has been declined. Simply go to the Gear icon, select the Account and settings, then proceed to the Payments tab. Please refer to the screenshot below:
If you can't see the button, please try it on the incognito window. You can use these shortcut keys:
Also, I suggest clearing the cache since it can cause unusual behavior in QuickBooks Online. Make sure that the browser is updated or use a different one instead.
Post again here if you have more questions. Stay safe!