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nikki2
Level 2

We are having trouble printing Purchase Orders. Two different departments, two different printers so NOT the printers. Every so often one of the PO's will print gibberish

Format on page is correct but the type is boxes with numbers and letters in it. Doesn't happen every time but if I print a group of 16 the last 9 or so will come out like this. Any ideas. QB support told me they didn't know what it was and I should call my printer co. But again, 2 different departments, 2 different locations, 2 different printers/brands so can't be a printer issue!
6 Comments
nikki2
Level 2

We are having trouble printing Purchase Orders. Two different departments, two different printers so NOT the printers. Every so often one of the PO's will print gibberish

 
Mark_R
QuickBooks Team

We are having trouble printing Purchase Orders. Two different departments, two different printers so NOT the printers. Every so often one of the PO's will print gibberish

Hi nikki2,

 

I'll be glad to help you fix your printing problem.

 

First, I encourage updating your Adobe Reader/Acrobat to the latest version.

 

If you get the same result, let's repair your Adobe installation. Let me show you the steps.
    1. Close Acrobat/Reader and all open web browser windows.
    2. Select the Start button at the bottom left of your screen.
    3. Type Control Panel, then press Enter.
    4. Select Programs and Features.
    5. Select Acrobat or Adobe Reader, then Uninstall/Change.
    6. In the Setup dialog box, select Next.
    7. Select Repair, then Next.
    8. Select Install.
    9. When the process is complete, select Finish.
   10. Restart your computer and log back in QuickBooks Online, then try to print.

 

If the issue persists, you can uninstall and re-install the Adobe Reader/Acrobat.

 

Here's an article that you can read on in case you need a reference: How to Update, Repair, or Re-install Adobe Reader/Acrobat and Test Sequence for PDF Printing Issues

 

Don't hesitate to leave a comment below if you have any other questions. Have a blissful day!

nikki2
Level 2

We are having trouble printing Purchase Orders. Two different departments, two different printers so NOT the printers. Every so often one of the PO's will print gibberish

This did not work! I repaired first didn't work. I uninstalled Adobe and then reinstalled from their website, restarted my computer etc etc. Went to print a PO and the same thing!!! I do not have this issue with any other programme except Quickbooks!

AlcaeusF
Moderator

We are having trouble printing Purchase Orders. Two different departments, two different printers so NOT the printers. Every so often one of the PO's will print gibberish

Hello there, nikki2.

 

Thanks for letting us know about the result and what you did on your end to resolve the issue. I'm here to help get the support you need to fix the printing problem with purchase orders.

 

Since you've already done all the necessary troubleshooting to fix the issue here in the Community, I recommend calling us again. Our Phone Support Specialists will need to perform some additional steps to determine the root cause of the problem in a more secure environment.

 

Here's how you can reach them:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Select a topic.
  4. Scroll down and click the Get Phone Number option.

Thanks for coming to the Community, I'll keep an eye out for your response.

st227
Level 1

We are having trouble printing Purchase Orders. Two different departments, two different printers so NOT the printers. Every so often one of the PO's will print gibberish

my purchase order will not print quantity ordered. Does anyone know how?

Angelyn_T
QuickBooks Team

We are having trouble printing Purchase Orders. Two different departments, two different printers so NOT the printers. Every so often one of the PO's will print gibberish

I appreciate you for joining the thread, @st227.

 

You can perform some troubleshooting steps to add the Quantity column when printing purchase orders. I'm here to share with you the details.

 

First, make sure to add the Quantity column to your Master template. Here's how:

 

  1. Go to the Gear icon at the top menu bar and choose Custom Form Styles.a27 1.PNG
  2. Locate the Master template and click Edit.a27 2.PNG
  3. Go to the Content tab and click the middle part of the template.
  4. Mark the box beside the Quantity column.a27 3.PNG
  5. Hit Done.

 

If  you're getting the same result, I recommend printing your transactions through a private window. In most cases, unusual behavior with QuickBooks is caused by too much cache data stored on the browser you're using. The private browser prevents any virus infections that can cause unexpected behavior when using QuickBooks.

 

 

To save you time, use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

 

If it works fine, go back to your original browser and clear its cache to start fresh.

 

Moreover, you may use another supported and up-to-date browser to narrow down the result.

 

I've also added these screenshots for your visual references about printing purchase orders in QuickBooks Online.

 

For more tips about QuickBooks and purchase orders, you can review the topics from our help articles.

 

If you have any other questions about printing purchase orders, let me know by adding a comment below. I'm more than happy to help. Keep safe!

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