Let's try a basic troubleshooting step to help fix the "We hit a snag" error message.
If you already tried signing out and then back in, then I suggest clearing your browsing data. Clearing your browsing data will help QuickBooks load as a fresh new page to remove any errors or glitches that may be standing in your way. Here's on the Google Chrome browser:
Go to the Three Vertical Dots (Menu) in the top right-hand corner of the browser.
Select History and then History again.
Press the Clear Browsing Data on the left-hand side of the screen.
In the "Time Range" section, pick All Time.
Hit Clear Data.
Afterward, if you're still running into trouble after trying these steps, then I recommend contacting our Customer Support Team. They have additional tools to look further into your account to help resolve this issue.
I want to make sure that you get back on track to running your business. If you have any other questions, don't hesitate to ask. Have a great day!