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sharistief
Level 1

Trying to print W-2's. Quickbooks Pro will not recognize my Adobe Reader.

Quickbooks Pro will not recognize my Adobe Reader.

Solved
Best answer December 10, 2018

Best Answers
sarsar
Level 3

Trying to print W-2's. Quickbooks Pro will not recognize my Adobe Reader.

Welcome to Intuit Community, sharistief.

Make sure you have the latest QuickBooks release installed and then try printing W-2s again. Let's also ensure that the .pdf extension are associated with Adobe DC:

  1. Go to Start > Settings > System > Default apps.
  2. Click Choose default apps by file type.
  3. Scroll to find .pdf and click Choose a default.
  4. Select Adobe Reader DC.

If you still see this error message even after updating to the latest release, this is likely a different PDF issue. You can follow the steps in the article to troubleshoot it further: Cannot reconcile accounts or create, print, or email .pdf files (PDF tool)

Let me know how it goes. Happy New Year, sharistief! :)

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6 Comments
sharistief
Level 1

Trying to print W-2's. Quickbooks Pro will not recognize my Adobe Reader.

This did work, thank you.  I replaced "Microsoft Edge" with Adobe Reader as you suggested.
sarsar
Level 3

Trying to print W-2's. Quickbooks Pro will not recognize my Adobe Reader.

Welcome to Intuit Community, sharistief.

Make sure you have the latest QuickBooks release installed and then try printing W-2s again. Let's also ensure that the .pdf extension are associated with Adobe DC:

  1. Go to Start > Settings > System > Default apps.
  2. Click Choose default apps by file type.
  3. Scroll to find .pdf and click Choose a default.
  4. Select Adobe Reader DC.

If you still see this error message even after updating to the latest release, this is likely a different PDF issue. You can follow the steps in the article to troubleshoot it further: Cannot reconcile accounts or create, print, or email .pdf files (PDF tool)

Let me know how it goes. Happy New Year, sharistief! :)

View solution in original post

donnat55
Level 1

Trying to print W-2's. Quickbooks Pro will not recognize my Adobe Reader.

You just made it a HAPPY New Year!!!  I thought I had tried everything!   Thanks a million!
sarsar
Level 3

Trying to print W-2's. Quickbooks Pro will not recognize my Adobe Reader.

Yay! I am so happy that fixed you up @donnat55 :+1: Thanks for visiting the Community and have a great day!
Fundamentalsoflearning
Level 1

Trying to print W-2's. Quickbooks Pro will not recognize my Adobe Reader.

Hello, 

 

I followed all the steps, previously shown. Unfortunately, on PDF: my options are adobe reader touch or pdf reader. What steps can I take to resolve my dilemma? 

thank you! 

Ana

MadelynC
QuickBooks Team

Trying to print W-2's. Quickbooks Pro will not recognize my Adobe Reader.

Thanks for joining on this thread, @Fundamentalsoflearning.
 

 I’m here to assist you with that.
 

To continue your work on with, you can select pdf reader as your default option. Through this, you can continuously print the W-2 form.
 

You can also check this article for additional information about other tasks before or after printing: Print W-2 and W-3 forms.
 

If you have additional questions, please don't hesitate to comment below. I'll be around. Happy New Year!

 

 

 

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