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What causes an error when inputting an expense being split?

The error states: "something'snot quite right. There is no account associated with the item "Labor:Sales". Is it marked for purchase, and has an account associated with it?"
Support was able to do a workaround the last time this happened but I need to know what is causing it to avoid it all together(plus I don't remember the workaround).
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QuickBooks Team

Re: What causes an error when inputting an expense being split?

This error can be caused by a missing account, or an option in the purchasing information is not selected in the product/service section, bstutzman.

 

Let's go to the item mentioned in the error (Labor:Sales) and make sure that the purchasing information section is updated.

 

Here's how:

  1. Click the Gear icon located in the upper right-hand corner.
  2. Under Lists, click the Product and Service option.
  3. Find the item and click the Edit link.
  4. Under Purchasing information, check the I purchase this product/service from a vendor box.
  5. Select an account from the Expense account drop-down.
  6. Hit the Save and close button.

For the work around, you can create an expense in QuickBooks Online and then match it to the transaction in the banking page. Here's an article for reference: Assign, categorize, edit, and add your downloaded banking transactions.

 

If you're getting the same result, you can get in touch with our Customer Care Team. We will check your product/service setup.

 

Here's how:

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

Should you have any other questions, please don't hesitate to ask. Thanks.

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