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meghan-meghabees
Level 1

What does the message "Go to your partner to view your subscription details" mean when I log into Quickbooks? I can't click on anything without seeing this error message.

 
5 Comments
SarahannC
Moderator

What does the message "Go to your partner to view your subscription details" mean when I log into Quickbooks? I can't click on anything without seeing this error message.

Hello there, meghan-meghabees. 

 

I appreciate you for posting here and sharing the exact error you've got.

 

We have an open investigation about getting an error message "Go to your partner to view your subscription details". I suggest contacting our Technical Support team so they can add you to our list of affected users. This way, you'll receive notification emails whenever an update becomes available.

 

Log in to your QBSE account. You can use other supported browsers. Then, click on QB Assistant. You'll need to enter talk to a human twice and click on I still need a human. You can then message an agent or get a callback from our specialists. 

 

Please let me know if you have other questions. Take care always.

meghan-meghabees
Level 1

What does the message "Go to your partner to view your subscription details" mean when I log into Quickbooks? I can't click on anything without seeing this error message.

Hi Sarahann, 

 

Thank you for your response. I tried to talk to a human through the QB assistant, but now it is telling me that I can't connect with anyone because my Quickbooks subscription is inactive. I signed up for monthly payments so this shouldn't be the case, and I can't access my billing/subscription info because I get the "Go to your partner to view your subscription details" message when I click the link. Please let me know if there is any other way that I can get help with this. Thank you!

 

Best,
Meghan

MadelynC
QuickBooks Team

What does the message "Go to your partner to view your subscription details" mean when I log into Quickbooks? I can't click on anything without seeing this error message.

I’m here to ensure you can contact our Customer Care team so you’ll be added as affected users immediately, @meghan-meghabees.


Since you’re unable to use your account, you can utilize our QuickBooks Self-Employed test drive to contact them. Before that, kindly visit this article to know our hours of operation. That way, you’ll be assisted right away.


Then follow these steps to reach out to them:

 

  1. Click this test drive link.
  2. Go to QB Assistant.
  3. Enter Talk to a human (twice).
  4. Click, I still need a human.
  5. Choose to Get a callback.
    Capture.PNG

 

Please let us know if you need further assistance. Just comment down below, and we’ll get back to you as soon as we can. Take care, Meghan.

longwang-boringt
Level 1

What does the message "Go to your partner to view your subscription details" mean when I log into Quickbooks? I can't click on anything without seeing this error message.

Hello there,

 

I see that this question was posted January of this year but I am faced with the same error message which means I am currently unable to manage or view my subscription status, details, etc.

 

Please advise. Cheers

Jovychris_A
QuickBooks Team

What does the message "Go to your partner to view your subscription details" mean when I log into Quickbooks? I can't click on anything without seeing this error message.

I'll help you get back to your working tune and share some details about this prompt, @longwang-boringt.

 

The investigation of this message has been resolved since February. Since you're still experiencing this unexpected behavior, I suggest clearing the browser's cache to isolate this hurdle. Doing so will help clean the browser's history and data that affect QuickBooks' performance.

 

Alternatively, you can log in to your QuickBooks Self-Employed (QBSE) account to other supported browsers.

 

If the error message persists, I recommend contacting our Care Support team. They have tools to pull up your account in a secure session. You can follow the steps that my peer, @MadelynC, shared to reach them.

 

In addition, you can check our QBSE support hours to get in touch with a live person.

 

Just in case you want to update your subscription details in the future, you can refer to this article: Change your account's user ID, email, and other information.

 

I'm still around to help if you have more account management concerns. I'm here to help you. Have a nice day ahead!

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