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mlccc
Level 1

What is #error 15227 in QuickBooks Pro update?

 
4 Comments
Rustler
Level 15

What is #error 15227 in QuickBooks Pro update?

if you have payroll, it is most likely related to an incomplete payroll update

 

but first I would try, right click on the QB icon and select run as admin, and see if it works, it could also be a windows user privileges issue

Mark_R
QuickBooks Team

What is #error 15227 in QuickBooks Pro update?

Hello there, @mlccc.

 

At this time, we have an ongoing issue where users are getting the same error as yours. 

 

This error just means that there is nothing new in those channels to download. Once there is an update available it will be downloaded and installed as expected.

 

In the meantime, let's try to perform some troubleshooting steps to get this fixed. Once you're ready, please follow the steps below:

 

  1. Restart your computer, then open QuickBooks Desktop.
  2. If you are prompted to install an update, click Install Now.
  3. If it's still won't install the update, you can delete and download the update again.
  • Close QuickBooks Desktop.
  • Go to C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks < versionXX> \Components. (Note: xx is the version number of QuickBooks Desktop. For example, QuickBooks Desktop 2019 is DownloadQB19.)

       4. Once done, open your QuickBooks Desktop again.

       5. Go to the Help menu, then select Update QuickBooks Desktop.

       6. Click the Update Now tab and put a checkmark in the Reset the updates checkbox.

       7. Select Get Updates to redownload the updates.

       8. When the download is complete, close and reopen your QuickBooks Desktop.

       9. In the QuickBooks Desktop Update Service window, select Install Now.

 

Here's an article you can read for more details: Fix error when updating Desktop or Payroll.

 

If it doesn't work, let's uninstall and reinstall your QuickBooks Desktop to fix company file issues.

 

If the issue persists, I highly recommend contacting our Technical Support Team. This way, they can add your account to our list of affected users, and you'll receive an email notification once an update is available.

 

Thank you for your patience as we work for a fix. Please know the Community has your back if you have any other questions. Have a great day. 

KathyS296
Level 4

What is #error 15227 in QuickBooks Pro update?

Step 3 says go to.... It doesn't say what to do when you are there.

AlcaeusF
Moderator

What is #error 15227 in QuickBooks Pro update?

Welcome to the Community, @KathyS296.

 

Let me provide some clarifications about the steps provide by my peer. For step 3, you'll need to go to the specified location and delete the DownloadQBxx (xx is the version number of your QuickBooks) folder.

 

Also, we want to help you with your concern about using QuickBooks Desktop. Are you getting the 15227 error message? Any information you can share will help us provide the right resolution, and we'll get this sorted out promptly.

 

In the meantime, you can check the following articles for some links about fixing an error when updating, as well as how to perform clean install:

 

Please let me know if there is anything else I can do to help by clicking the Reply button below. Have a great weekend ahead.

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