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awright1
Level 1

What is error 355?

 
1 Comment 1
Jen_D
Moderator

What is error 355?

Glad to have you here, @awright1,

 

This error means that only partial info is pulled through from a bank's API, thus throwing account in error state 355. If you're working in the Banking page, you can run a bank update to refresh the connection.

 

Follow the steps below:

 

  1. From the left toolbar, select the Banking menu and tap the Banking tab.
  2. Click to highlight the account you're updating, then hit the Update button.

If it doesn't self resolve the problem, follow the troubleshooting steps below:

 

  1. Open a private window.
  2. Go to the Banking menu then find the account that is not updating.
  3. Click on the pencil icon then select Edit sign-in info.
  4. Input your log in credentials, then click Update.

To learn more about fixing online banking issues, see this article: What to do if bank transactions won’t download or there's a bank error?

 

If you're referring to another error message or need further help, please add another comment below so I can check on it for you. I'll be right here to provide additional assistance. Have a lovely day!

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