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When are you going to fix your connection with citi card? it has been down for over a week

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Re: When are you going to fix your connection with citi card? it has been down for over a week

Thanks for reaching out to the Community, @kmo170.


This has been escalated to our Product Engineers, and they're now working to fix this issue as quickly as they can. In the meantime, you can manually upload transactions from your Financial Institution (FI) to QuickBooks Online (QBO) using our WebConnect feature as a workaround.


Here's how:


1. Log into your FI's website, then follow their process to download your transactions.
2. Choose transactions from specific or multiple accounts, or select a date range for transactions, then pick .QBO file type to download.


 To upload the file to QBO:


1. On your account, go to the Banking menu at the left pane, then Banking.
2. Pick File upload on the Update drop-down.

3. Click Browse, then locate and open the file you've entered.
4. Hit Next.
5. Select the account to which to upload the bank transactions on the QuickBooks account drop-down, and then Next again.
6. Hit Let's go! (or Finish) to complete the process.


That should do it. For additional information, check out this article: How to upload more than 90 days of bank transactions.


On the other hand, I suggest getting in touch with our Phone Support team and providing this investigation number 31919 so they can you to our notification list. This will help our Engineers know many users are affected by the issue. Once added, we will notify you through email once this has been resolved. I'll also inform you here when we get the update as well.


Here's how to reach them:


1. Click the Help (question mark) icon at the upper right.
2. Select Contact Us at the bottom to connect with our support.


Thanks for your understanding while we look into this. Please let me know how the call goes or if you need anything else. I'm always here to help.