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When I am classifying 10+ trips as business or personal I receive an error that the info could not be saved and I should try again later. How can this be fixed?

 
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Moderator

When I am classifying 10+ trips as business or personal I receive an error that the info could not be saved and I should try again later. How can this be fixed?

I'm glad you came here for support, jryansteer.

 

Whenever a cache piled on your browser, it can cause issues such as the error you're getting when trying to classify trips in QuickBooks Self-Employed.

 

As an initial step, let's try using a private browser or incognito window when accessing your account. Your browser's cache might be causing that message. A typical browser uses a cache of memory to work efficiently and load pages faster, but as data collects it can cause unexpected results.

 

You can refer to the following keyboard shortcuts:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to save the classified trips successfully using the private window, you can switch back to the regular browser then I recommend clearing your browser's cache. Otherwise, you can use other supported browsers. Cache differs from every browsers and computers.

 

If you get the same error, I recommend calling our Phone Support. They can initiate a screen sharing session to help you get to a resolution quickly.

 

Here's how you can reach them:

 

  1. From the Assistant tab, type or say Talk to a human.
  2. If you want to connect with us directly, type or say Talk to a human.
  3. Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.

The details on how to get in touch with the support is outlined in this article: How to contact QuickBooks Self-Employed Support.
 

Be sure to get in touch with me if you have any other questions. I'm always here to help you sort things out.

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