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Level 2

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

 
14 Comments
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Moderator

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

Hello @Danish,

 

Currently, we have an on-going issue where users, like you, receive an error message saying "Sorry, an unexpected error has occurred. Please try again" when adding a transaction to your projects.

 

Rest assured that we've already informed our product engineers about this and they're in all hands working to fix this as soon as possible.

 

In the meantime, you can manually select the name of your projects in the Customer or Payee field of your transactions. This way, you can now be able to add transactions to your projects.

 

In addition, I'd recommend contacting our Customer Care Support so you'll be added to the list of affected users. To do so:

  1. Go to Help.
  2. Select Contact Us.
  3. Enter Sorry, an unexpected error has occurred. Please try again in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Get a callback, Chat, or Call us.

Once you've been added to the list, you'll receive all available updates about this on-going issue through your email.

 

In case you need some related articles in managing your projects, you can visit our Income and Expenses articles for reference,

 

We appreciate your patience as we're working on this. Please let me know in the comment section down below if you have any other concerns.

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Level 1

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

I also can not add to my projects.  Cannot add an invoice, bill, expense or purchase order.  I can however add it to any existing projects that I have.  Only new projects I have created since Friday I have this issue with.  Please help asap.  I need to have this entered today....

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Moderator

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

Hello TimWilken. This issue was reported last Friday.

 

That said, all projects that were created on that date are those affected ones. Rest assured, we've already alerted our product engineers to get this fixed as soon as possible. 

 

Please give us a call so that you'll be added as one of the affected users. You can follow the steps provided by my colleague above.

 

Aside from that, I'll ensure to get back to this thread once the issue will be resolved. We appreciate your patience while we're working on it.

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Level 2

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

i dont have option for Get a callbackChat, or Call us..

Please resolve it ASAP

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Moderator

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

This Project issue on our top priority list, Danish.  

 

You can contact our Support Team is available during these hours:  

As I have checked the investigation notes, our engineers are currently working on getting the Project page fixed.

 

As a recommended workaround, you can add the invoice, expense, bill, etc. of this project from the Plus option.

 

Let me show you:

  1. Click on the Plus icon.
  2. Select Invoice for example.
  3. From the Select a customer drop-down option, choose the Project name 
  4. Enter the details.
  5. Click on Save and close

I'm keeping an eye out of this issue, and will let you know once there's an update. I've got you covered so please post more questions. 

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Level 2

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

I have the same issue
I see your example to add the invoice to the project via the drop down.

However, the projects are not listed there for me.

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QuickBooks Team

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

Let's try a couple of steps to check if a browser issue is hiding the project from the drop-down list, Antarse2600.

 

  1. Switch to an incognito/private browsing session. Then, log back in and check if you can see the project.
  2. If it does, delete your browser's history by following the steps in this article: Delete or disable cache and temporary internet files in your web browser.
  3. Alternatively, you can also use a supported, up-to-date browser and check if you see can see the project in the drop-down list..

Just in case the issue persists, delete the invoice. Then, go to the Projects menu and recreate it under the correct project. 

 

Keep me posted if you need more help aside from this. We're always here for you.

 

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Level 1

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

The only thing that has worked for me is deleting the project and re-adding it.

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Level 2

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

I am having the same exact issue.  Any projects that I created or renamed since Friday do not show up in my search for projects or the pull down in Estimates/Invoices.  I am unable to create a new Estimate or Invoice for any project that was created since then.  I contacted support today about this and was told I would be added to the list.  I anxiously await a solution to this problem.

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Moderator

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

Yours is quite different from this one, omegalandsurveying.

 

Though both issues are related to projects, the issue mentioned in this thread was already resolved.  We have an open investigation about the projects not showing in the search results. We'll keep you updated once our engineers provide more details about this.

 

For now, you'll need to go to the project without using the Search option. You can also log out and log back in to refresh your account.

 

We'll be back for more updates.

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Level 2

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

Thank you, 

The more major issue of creating Estimates and Invoices in new projects seems to have started working again for me since my last message.  

 

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Level 2

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

It works for me now.

 

I can open up existing estimates or invoices and change it to a project under a customer.

 

However, after creating a project you must log out and sign in again, to see the new project in the drop down.

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QuickBooks Team

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

Hello, @Antarse2600.

 

I appreciate you for letting us that you can now create an estimate and an invoice for your projects. Currently, we still have an ongoing investigation about getting an unexpected error when viewing the transactions tab in the Projects window (INV-38345).  

 

As a workaround, you can run a Transaction List by Customer report and filter it to show only projects or a specific project depending on your needs.

 

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For more detailed steps, you can check this article: Customize your reports in QuickBooks Online.

 

You may also use an incognito browser in accessing your QuickBooks Online account and viewing your project-related transactions. 

 

6.png Rest assured, as soon as a permanent resolution for this error is released it will be applied directly to your account. Also, you’ll be notified via email.

 

Meanwhile, I've got these articles for more insights about projects:

Leave your comments below if you have other questions. The Community and I are always here to help.

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Level 2

When i am trying to add any transactions to new projects, i am getting the error as "Sorry, an unexpected error has occurred. Please try again." need a prompt support

Thanks team.. it is working fine now....

Cheers !!!

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